Territory Incharge-Customer Support

Tata AutoComp Systems Limited; Jaipur; On-site; INR 700,000 - 1,000,000; Full time

Job summary

TATA AutoComp GY Batteries, a joint venture between TATA AutoComp Systems and GS Yuasa International, Japan, in Jaipur, is seeking a role focused on warranty and service operations to enhance customer experiences.

The position involves managing the service network, handling warranty processes, and driving initiatives to improve customer satisfaction across regions.

Responsibilities

• Manage customer complaints related to battery performance, warranty claims, and service issues.
• Ensure timely resolution of complaints within defined TAT.
• Monitor complaint trends and implement preventive actions.
• Oversee warranty claim processing, validation, and approvals.
• Coordinate with field service teams and distributors for resolution.
• Drive initiatives to improve customer satisfaction and retention.

Job description

TATA Green Batteries are a product of TATA AutoComp GY Batteries, a joint venture between TATA AutoComp Systems and GS Yuasa International, Japan. These batteries are a combination of TATA AutoComp’s extensive experience in the Automotive Industry and GS Yuasa International’s superior technological know-how. With a low top-up requirement and being 90% recyclable, Tata Green Batteries allow a hassle-free battery running experience.

Key Responsibilities

• Manage customer complaints related to battery performance, warranty claims, and service issues.
• Ensure timely resolution of complaints within defined TAT.
• Monitor complaint trends and implement preventive actions.

B. Warranty & Service Operations

• Oversee warranty claim processing, validation, and approvals.
• Ensure compliance with company warranty policies and procedures.
• Coordinate with field service teams and distributors for resolution.

C. Service Network Management

• Manage and strengthen service dealer/distributor network.
• Monitor service quality across regions.
• Conduct regular audits and performance reviews of service partners.

D. Customer Experience & Satisfaction

• Drive initiatives to improve customer satisfaction and retention.
• Analyze customer feedback, NPS, and complaint data.
• Manage and strengthen service dealer/distributor network.
• Monitor service quality across regions.
• Conduct regular audits and performance reviews of service partners.

D. Customer Experience & Satisfaction

• Drive initiatives to improve customer satisfaction and retention.
• Analyze customer feedback, NPS, and complaint data.

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