Engineer-Quality Assurance

Tata AutoComp Systems Limited; Pune District; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Tata AutoComp Systems in Pune seeks a Quality Engineer focused on customer quality and OEM interfaces within the automotive battery sector.

You will manage complaints, lead root cause analysis using 8D, 5 Why, Fishbone and Pareto, and drive CAPA with cross-functional teams. Strong communication and domain knowledge in automotive quality are essential.

BE/B.Tech in Mechanical, 3–8 years experience preferred; familiarity with IATF 16949 and ISO 9001 is beneficial.

Formación

• BE/B.Tech-Mechanical, with quality emphasis.
• 3-8 years in customer OEM or manufacturing quality.
• Experience in automotive, battery, auto-component sectors preferred.
• Strong communication and presentation skills.
• Customer-centric, problem-solving mindset, able to work under pressure.

Responsabilidades

• Receive and coordinate resolution of OEM customer complaints.
• Act as single contact between OEM quality teams and internal functions.
• Contain issues at customer sites to minimize production impact.
• Monitor closure of complaints within agreed timelines.
• Lead root cause analysis using 8D, 5 Why, Fishbone, Pareto.
• Coordinate with Manufacturing, Process Quality, Supplier Quality and Engineering to implement corrective actions.
• Attend OEM quality review meetings and present investigation reports.
• Maintain CAPAs and ensure effective corrective actions.
• Monitor PPM, warranty issues, and quality performance metrics.
• Support customer audits and quality assessments.
• Coordinate with Production, QA, Process Engineering, Supply Chain, R&D.
• Ensure timely execution of action plans and closure of quality concerns.

Conocimientos

Customer quality

OEM coordination

CAPA

8D analysis

Root cause analysis

Quality reporting

Educación

BE/B.Tech-Mechanical

Herramientas

IATF 16949

ISO 9001

Descripción del empleo

In the year 2005, a strategic partnership was forged to bring to life an automotive battery that would soon become a household name across the country. TATA AutoComp’s wide-ranging experience in the automotive industry and GS YUASA International’s superior technological knowledge paved the way for Tata Green Batteries. So, with every offering, you are experiencing the distinctive mark of this collaboration.

At the heart of Tata Green Batteries is the need to be automotive and inverter battery manufacturers in India who care and protect the environment. So, we have taken the market by storm with a 90% recyclable battery that gives our customers a range of batteries that fire up your vehicle instantly. Enjoy high cranking power that is testament to our Japanese lineage.

Key Responsibilities

Customer Complaint Management

• Receive, analyze, and coordinate resolution of customer complaints from OEMs.
• Act as the single point of contact between OEM quality teams and internal functions.
• Ensure immediate containment actions at customer locations to minimize production impact.
• Monitor complaint closure within agreed timelines.

Root Cause Analysis & Problem Solving

• Lead root cause analysis using quality tools such as:
  • 8D Methodology
  • 5 Why Analysis
  • Fishbone Diagram
  • Pareto Analysis
• Coordinate with Manufacturing, Process Quality, Supplier Quality, and Engineering teams to identify causes and implement corrective actions.

Customer Interface & Relationship Management

• Attend OEM quality review meetings.
• Present investigation reports, corrective actions, and improvement plans to customers.
• Build strong professional relationships with OEM quality representatives.
• Handle customer escalations professionally and proactively.

Corrective and Preventive Actions (CAPA)

• Track effectiveness of corrective and preventive actions.
• Ensure implementation and validation of permanent solutions.
• Monitor recurring issues and drive continuous improvement activities.

Quality Monitoring & Reporting

• Maintain complaint database and trend analysis.
• Prepare daily, weekly, and monthly customer complaint reports.
• Monitor PPM, rejection trends, warranty issues, and quality performance metrics.
• Support customer audits and quality assessments.

Cross-Functional Coordination

• Coordinate with:
  • Production
  • Quality Assurance
  • Process Engineering
  • Supply Chain
  • R&D
• Ensure timely execution of action plans and closure of quality concerns.

Documentation & Compliance

• Ensure compliance with IATF 16949, ISO 9001, customer-specific requirements, and quality standards.
• Maintain 8D reports, CAPA records, complaint logs, and audit documentation.

Qualification

BE/B.TEch-Mechanical

Experience

3-8 years of experience in customer quality, OEM quality, or manufacturing quality.Experience in automotive, battery, auto-component, electronics, or manufacturing industries preferred.

Additional Requirement

Strong communication and presentation skills.Customer-centric approach.Problem-solving and analytical mindset.Ability to work under pressure and manage customer escalations.Excellent stakeholder management and coordination skills.

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