Terminal Shared Services- SPE/SME/TL

2coms; Chennai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

2coms in Chennai is seeking an experienced SME/SPE/Team Lead for Terminal Shared Services with strong expertise in transportation finance operations. The role covers Broker Pay, Payroll, Terminal Cash and Payables, as well as related revenue activities.

You will act as a functional escalation point, guide processors, and help drive process improvements across AS400, Oracle, and TruckMate platforms. The candidate will lead a team, monitor performance, ensure adherence to SLAs, and contribute to

Qualifications

• Experience in Transportation Shared Services and Terminal Shared Services operations.
• Hands-on with Broker Pay, Hourly Payroll, Agency Pay, Terminal Cash and Payables.
• Experience in audits, SOP development and training.

Responsibilities

• Manage day-to-day Terminal Shared Services activities including payments and revenue processing.
• Ensure timely, accurate processing per SLAs and business requirements.
• Review dashboards and analyze discrepancies to prevent errors before cutoffs.
• Escalate complex issues and provide guidance to processors and team members.
• Develop SOPs, conduct audits, and train staff.

Skills

Team leadership

Process management

SLA compliance

Training & coaching

Tools

AS400

Oracle

TruckMate

Power BI

Job description

• SUMMARY Job Description SPE / SME / Team Lead Terminal Shared Services
• Job Location: Chennai
• Work Mode: Work From Office (5 Days a Week)
• Shift: US Shift (Night Shift)
• Department: Order to Cash / Transportation Shared Services
• Role: SPE / SME / Team Lead Terminal Shared Services
• Experience: 5 8 Years
• Employment Type: Full - Time

Position Summary

We are looking for an experienced Subject Matter Expert (SME) / Senior Process Executive (SPE) / Team Lead with strong expertise in Transportation Administration and Terminal Shared Services operations.

The ideal candidate will have hands-on experience in Broker Pay, Hourly Payroll, Agency Pay, Terminal Cash, Terminal Payables, Accessorial Revenue, and Incomplete Freight Bills. The role involves managing critical operational activities, providing functional expertise, monitoring team performance, ensuring process accuracy, and driving continuous improvement across transportation finance and administration processes.

The candidate will act as a key functional escalation point, supporting operational teams, resolving complex process and system-related issues, developing SOPs, conducting audits, and providing training and guidance to team members.

Key Responsibilities

• Operations & Process Management
• Manage and support day-to-day Terminal Shared Services activities, including Broker Pay, Hourly Payroll, Agency Pay, Terminal Cash, Terminal Payables, Accessorial Revenue, and Incomplete Freight Bills.
• Ensure timely and accurate processing of transactions in accordance with defined SLAs, business requirements, and operational deadlines.
• Review Broker Pay analysis and operational dashboards to identify high-value payments, discrepancies, and potential errors before processing cutoffs.
• Monitor incomplete transactions, payment exceptions, and pending activities to ensure timely resolution.Maintain trackers and ensure accurate documentation of operational activities.
• Subject Matter Expertise & Escalation Management
• Act as the primary functional SME for complex operational issues and non-standard transactions.
• Provide expert guidance to processors and team members on process-related queries and system challenges.
• Troubleshoot issues related to AS400, Oracle, and TruckMate applications.
• Perform root cause analysis for recurring errors, process gaps, and operational challenges.
• Coordinate with Operations, Finance, IT, and external vendors to resolve escalated issues.
• Team Leadership & Performance Monitoring
• Monitor daily team performance, productivity, accuracy, and adherence to SLAs.
• Guide and support team members in completing daily deliverables within defined timelines.
• Conduct regular quality checks and process audits to identify errors and improvement opportunities.
• Support workload distribution, backlog management, and absence coverage.
• Coach and mentor team members to improve process knowledge, productivity, and accuracy.
• Support supervisors and managers in maintaining operational discipline and team engagement.
• Reporting, Analysis & Quality Control
• Review Power BI dashboards, including Broker Pay Analysis and P&D Error Handling reports.
• Identify trends, high-mileage trips, payment discrepancies, and recurring processing errors.
• Prepare and maintain reports highlighting error patterns, root causes, correction efforts, and process performance.
• Ensure timely updates to operational trackers and reporting dashboards.
• Recommend corrective and preventive actions to improve overall process quality.
• SOP Development & Training
• Create, maintain, and regularly update Standard Operating Procedures (SOPs), process documents, and job aids.
• Conduct process training, refresher sessions, and up-training for new and existing employees.
• Identify knowledge gaps and implement training interventions to improve team capabilities.
• Ensure consistent process execution and standardization across…