SME Terminal Shared Services Logistics

Wsne Consulting; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Wsne Consulting is seeking a Senior Terminal Shared Services specialist in Chennai to escalate complex issues and act as the functional expert across Broker Pay, Payroll, and related functions. You will design SOPs, develop training, and partner with IT and Operations to resolve systemic issues.

You will monitor Power BI dashboards, drive process improvements, and lead cross-functional projects to support Shared Services expansion while ensuring timely, accurate service delivery.

Qualifications

• Minimum 5–7 years in Transportation Administration across Terminal Shared Services.
• Experience developing SOPs and training materials and delivering coaching.
• Experience with process improvement and root-cause analysis advantageous.
• Proficient with Microsoft Office apps, especially Teams/Outlook and advanced Excel.

Responsibilities

• Serve as senior escalation point for complex, non-standard issues across Shared Services.
• Act as functional expert for Broker Pay, Payroll, Terminal Cash, and related processes.
• Create, maintain, and improve SOPs, job aids, and training materials.
• Design and deliver advanced training for leaders and processors.
• Partner with IT/Operations/vendors to resolve systemic issues in AS400, Oracle, and Truckmate.
• Conduct root cause analysis on recurring errors and implement improvements.
• Support design, testing, and rollout of new processes as functions transition to Shared Services.
• Monitor Power BI dashboards to identify trends and opportunities across the network.
• Lead or participate in cross-functional projects on systems upgrades and process redesign.
• Provide backup coverage for Leads and Supervisors as needed.
• Represent Shared Services in meetings with Operations, Finance, IT and stakeholders.
• Communicate best practices across regional teams for consistency.
• Other related duties as required.

Skills

Escalation management

Functional expert

SOP development

Training delivery

Root cause analysis

Power BI

AS400/Oracle/Truckmate

Excel advanced

Cross-functional collaboration

English proficiency

Education

Diploma in Business Admin

Tools

AS400

Oracle

Truckmate

Power BI

Excel

Job description

Job Responsibilities

• Serve as the senior point of escalation for complex, non-standard, or system-related issues that cannot be resolved by Functional Leads, Regional Supervisors, or processors
• Act as the functional expert resource across all Terminal Shared Services functions, including Broker Pay, Hourly Payroll, Agency Pay, Terminal Cash, Terminal Payables, Accessorial Revenue, and Incomplete Freight Bills
• Create, maintain, and continuously improve SOPs, job aids, and training materials for all Terminal Shared Services functions
• Design and deliver advanced training and up-training programs for Functional Leads, Regional Supervisors, and processors across the network
• Partner with IT, Operations, and vendors to identify, document, and resolve systemic issues within AS400, Oracle, and TruckMate applications
• Conduct root cause analysis on recurring errors and process breakdowns, and recommend and implement process improvements
• Support the Manager, Terminal Shared Services in the design, testing, and rollout of new processes as functions transition into Shared Services
• Monitor Power BI dashboards and other reporting tools to identify trends, risks, and opportunities for improvement across the network
• Lead or participate in cross-functional projects related to systems upgrades, process redesign, and continuous improvement initiatives
• Provide backup support and coverage for Functional Leads and Regional Supervisors as needed
• Represent Terminal Shared Services in meetings with Operations, Finance, IT, and other stakeholders
• Document and communicate best practices across regional teams to ensure consistency and standardization nationwide
• Other related duties as may be required.

Client Core Competencies

• Customer Focus: Building strong customer relationships and delivering customer‑centric solutions.
• Ensure Accountability: Holding self and others accountable to meet commitments.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Courage: Stepping up to address difficult issues, saying what needs to be said.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.

Qualifications

Education/Training

• Post‑Secondary Certificate or Diploma in Business Administration, Accounting, or a closely related field preferred
• A suitable combination of education and experience may be considered

Experience

• Minimum 5-7 years of experience in Transportation Administration, with direct, hands-on experience across multiple Terminal Shared Services functions (Broker Pay, Hourly Payroll, Agency Pay, Terminal Cash, Terminal Payables, Accessorial Revenue, Incomplete Freight Bills)
• Demonstrated experience developing SOPs and training materials, and delivering training and coaching
• Experience with process improvement, root cause analysis, or continuous improvement methodologies would be an asset
• Experience with various Microsoft Office applications, particularly Teams, Outlook, advanced Excel, and OneDrive

Skills/Attributes

• Extensive and continued experience with AS400, Oracle, and Truckmate applications, specifically Trip Envelope and Customer Service applications
• Advanced Excel skills; experience with Power BI or other reporting tools considered an asset
• Strong interpersonal and communication skills; ability to train, coach, and influence at all levels of the organization
• Strong analytical, critical thinking, and problem-solving skills
• Ability to identify root causes and develop practical, scalable solutions
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced, deadline-driven setting
• Ability to work independently with minimal supervision while collaborating effectively across teams
• Agility; ability to adapt to changing priorities while managing multiple projects simultaneously as Shared Services continues to expand
• Ability to champion business needs in a collaborative manner to colleagues and leadership
• Ability to communicate departmental results both one on one and to a larger group of people
• Results focused
• Detail oriented
• Team focused

Languages

• English required; French or other languages an asset