Tenant Coordinator & SOH

Jones Lang LaSalle Incorporated; Telangana; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Health insurance

Professional development opportunities

Performance-based incentives

Job summary

Jones Lang LaSalle Incorporated is seeking an MIS Executive to oversee mall operations data, ensure accuracy, and provide analytical insights for decision-making.

You will generate reports, maintain databases and build dashboards to monitor KPIs, collaborating with finance, marketing and HR teams in a dynamic retail real estate environment.

Qualifications

• Bachelor's degree in Computer Science, IT, Business Administration, Commerce or related field
• 2–4 years of MIS/retail mall management data experience preferred
• Experience with mall management software or property management systems is a plus

Responsibilities

• Manage databases for tenants, leases, contracts and vendors
• Generate daily, weekly and monthly MIS reports for senior management
• Prepare footfall, sales, occupancy and CAM reports
• Create dashboards for real-time KPI monitoring
• Ensure data accuracy, integrity and confidentiality across systems
• Coordinate with finance for rent collection reports and budgeting data
• Support forecasting with historical data and variance analysis
• Maintain mall management software/ERP systems and coordinate upgrades
• Prepare management presentations for leadership meetings
• Liaise with marketing for promotional campaign analytics
• Assist HR with attendance and workforce analytics

Skills

Advanced Excel

SQL

Power BI

Data Analysis

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Bachelor's degree in Commerce

Tools

Yardi

MRI

ERP systems

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Job Description: MIS Executive - Mall ManagementPosition OverviewJob Title: MIS ExecutiveDepartment: Operations/AdministrationReports To: Mall Manager/Operations ManagerLocation: [Mall Name/Location]Employment Type: Full-TimePosition SummaryThe MIS Executive will be responsible for managing all data and information systems related to mall operations, generating comprehensive reports, maintaining databases, and providing analytical insights to support management decision-making. This role ensures accurate data flow across all departments and delivers timely management information for strategic planning.Key ResponsibilitiesData Management & ReportingMaintain and update comprehensive databases for tenants, lease agreements, contracts, and vendor informationGenerate daily, weekly, and monthly MIS reports for senior management reviewPrepare footfall analysis reports, sales tracking, and occupancy status updatesCreate and maintain dashboards for real-time monitoring of key performance indicators (KPIs)Ensure data accuracy, integrity, and confidentiality across all systemsPerformance AnalyticsAnalyze tenant sales performance, revenue trends, and collection efficiencyMonitor and report on common area maintenance (CAM) charges, utility consumption, and operational expensesTrack footfall patterns, peak hours, demographic trends, and visitor analyticsPrepare comparative analysis reports (month-on-month, year-on-year)Identify trends, anomalies, and opportunities for operational improvementFinancial Reporting SupportCoordinate with finance team for rent collection reports and payment trackingMaintain records of invoices, billing schedules, and outstanding paymentsGenerate revenue reports by category (rent, CAM, promotional charges, parking)Support budgeting and forecasting activities with historical data analysisTrack capital expenditure and operational expense trendsSystem AdministrationMaintain and update mall management software/ERP systemsTroubleshoot technical issues related to data systems and reporting toolsImplement data entry protocols and quality control measuresCreate automated reports and templates to improve efficiencyCoordinate system upgrades and user training as neededStakeholder CoordinationPrepare presentations and management reports for senior leadership meetingsSupport various departments with data requirements and ad-hoc analysisCoordinate with marketing team on promotional campaign performance trackingLiaise with security team for incident reporting and visitor management dataAssist HR with attendance, scheduling, and workforce analyticsCompliance & DocumentationMaintain proper documentation and archiving of all reports and data filesEnsure compliance with data protection and privacy regulationsPrepare audit-ready reports and documentation as requiredMaintain standard operating procedures (SOPs) for MIS processesRequired QualificationsEducationBachelor's degree in Computer Science, Information Technology, Business Administration, Commerce, or related fieldAdditional certification in Data Analytics, MIS, or ERP systems is a plusExperience2-4 years of experience in MIS roles, preferably in retail, real estate, hospitality, or mall managementProven track record of managing complex databases and generating management reportsExperience with mall management software or property management systems preferredTechnical SkillsAdvanced MS Excel: Pivot tables, VLOOKUP, HLOOKUP, macros, advanced formulas, data validationDatabase Management: SQL, Access, or similar database toolsReporting Tools: Power BI, Tableau, or similar data visualization platforms (preferred)Software Proficiency: MS Office Suite (Word, PowerPoint), ERP systemsMall Management Systems: Experience with platforms like Yardi, MRI, or similar preferredBasic understanding of footfall analytics systems and POS integrationCore CompetenciesStrong analytical and problem-solving abilitiesExceptional attention to detail and accuracyExcellent numerical and statistical aptitudeAbility to work with large datasets and identify meaningful insightsStrong organizational and time management skillsAbility to meet tight deadlines and handle multiple prioritiesSoft SkillsExcellent written and verbal communication skillsAbility to present complex data in simple, understandable formatsTeam player with strong interpersonal skillsProactive approach to identifying and solving problemsAbility to maintain confidentiality of sensitive informationKey Performance Indicators (KPIs)Timeliness and accuracy of daily/weekly/monthly reportsData accuracy rate (target: 99%+)Report turnaround timeSystem uptime and data availabilityStakeholder satisfaction with MIS supportProcess improvement initiatives implementedWorking ConditionsOffice-based role within mall premisesStandard working hours with flexibility for reporting deadlinesMay require occasional weekend or extended hours during audits or peak periodsMinimal travel requiredWhat We OfferCompetitive salary packagePerformance-based incentivesHealth insurance and benefitsProfessional development opportunitiesDynamic work environment in retail real estate sectorIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.