Telephone Operator- Male @ Amaravati

Amrita; Amaravati; On-site; INR 201,000 - 290,000; Full time

Job summary

The Amrita Vishwa Vidyapeetham, Amaravati Campus is inviting applications for the post of a Telephone Operator- Male. The role involves handling incoming and outgoing calls, directing inquiries, and providing information to students, staff, faculty, visitors, and external callers.

You will maintain call logs, assist with directory updates, and support data entry and documentation, ensuring courteous and professional service across campus.

Responsibilities

• Answer and route incoming calls to appropriate departments, offices, or individuals using the university’s phone or switchboard system.
• Provide accurate information about university services, office hours, events, and campus resources.
• Handle emergency calls by following established protocols and notifying relevant campus authorities.
• Maintain call logs and document inquiries or issues as needed.
• Assist with directory updates to keep contact information current. Offer courteous and professional customer service to all callers.
• Support administrative tasks such as data entry, email documentation, or updating communication systems.
• Report technical issues with telephone or communication equipment to IT support.

Job description

The Amrita Vishwa Vidyapeetham, Amaravati Campus is inviting applications from qualified candidates for the post of a Telephone Operator- Male .

• The Telephone Operator is responsible for managing incoming and outgoing calls for the university, ensuring prompt, courteous, and accurate communication.
• The role supports students, staff, faculty, visitors, and external callers by providing information, directing calls, and assisting with general inquiries.

Responsibilities

• Answer and route incoming calls to appropriate departments, offices, or individuals using the university’s phone or switchboard system.
• Provide accurate information about university services, office hours, events, and campus resources.
• Handle emergency calls by following established protocols and notifying relevant campus authorities.
• Maintain call logs and document inquiries or issues as needed.
• Assist with directory updates to keep contact information current. Offer courteous and professional customer service to all callers.
• Support administrative tasks such as data entry, email documentation, or updating communication systems.
• Report technical issues with telephone or communication equipment to IT support.