Telemarketing Associate

Adeptuz Management Solutions; Delhi; On-site; INR 300,000 - 400,000; Full time

Job summary

Adeptuz Management Solutions is hiring a Telemarketing Associate in Delhi, India. The successful candidate will engage in outbound calling to generate leads and sell services, ensuring customer satisfaction throughout the process.

Applicants should have at least 6 months of experience in telemarketing or telesales and possess strong communication skills in both English and Hindi. The position offers opportunities for immediate joining for qualified candidates.

Qualifications

• Minimum 6 months to 2 years in telemarketing / telesales.
• Excellent interpersonal and communication skills in English and Hindi.
• Working knowledge of computers and typing accuracy.

Responsibilities

• Make outbound calls to persuade customers to register.
• Generate appointments for field sales/marketing executives.
• Educate customers about services and premium plans.
• Convert free listings to paid listings.
• Achieve sales targets and upsell products/services.

Skills

Outbound calling

Lead generation

Customer relationship management

Sales target achievement

Communication skills in English and Hindi

Education

Undergraduate / Graduate

Job description

Job Information

Job Type: Permanent

Working Days: 6 Days Per Week

Experience: Minimum 6 months to 2 years in telemarketing / telesales

Qualification: 12th / Undergraduate / Graduate

Industry/Experience Preference: Candidates with experience in telemarketing / telesales are preferred

Job Reference Code: AIMS-JTDL-TLMKTGEX-241212

Job Role

As a telemarketing associate, the job involves outbound calling, generating potential leads, briefing clients about the company's services and product lines, managing the complete sales cycle, ensuring customer satisfaction on call, and facilitating up‑selling and cross‑selling opportunities.

Key Responsibilities

• Make outbound calls to customers and persuade them to register their businesses on the company's portal.
• Generate appointments with customers for field sales/marketing executives.
• Educate customers about the services, paid/premium plans, and their benefits.
• Understand customer needs and suggest services related to business advertising.
• Convert free listings to paid listings and to premium paid listings.
• Achieve sales targets and upsell products/services wherever possible.
• Generate leads through cold calling and other lead generation techniques.
• Build rapport with customers and convert leads into paid customers.
• Maintain a record of calls and sales and note useful information.
• Maintain a database of potential customers and follow up with them regularly.
• Understand customer concerns, issues, and queries (if any) and respond & direct them appropriately.
• Refer escalations & questions to respective team, if required for prompt closure.

Desired Candidate Profile

• Educational Qualification: Undergraduate / Graduate eligible. Candidates pursuing a degree or post‑graduation are also welcome.
• Work Experience: Minimum 6 months to 2 years in telemarketing / telesales.
• Prior experience in an outbound telemarketing / telesales process highly desirable.
• Notice Period: Candidates who can join immediately or within 10 or 15 days will be considered favorably.
• Communication and Languages: Excellent interpersonal and communication skills in English and Hindi.
• Confident, attentive, and active listener.
• Pleasant voice with telephone etiquette that creates a positive interaction.
• Ability to work efficiently under pressure.
• Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
• Adept at typing with accuracy and speed.