Telecom Specialist I

Astreya Consultancy India Private Ltd; Hyderabad; Presencial; INR 350.000 - 520.000; Jornada completa

Descripción de la vacante

Astreya Consultancy India Private Ltd is seeking an NOC Engineer (L1) for our 24/7 Network Operations Center. The role focuses on monitoring critical network, server and cloud infrastructure with active incident triage and initial diagnostics.

The ideal candidate has 0-2 years in NOC/IT helpdesk, familiarity with common monitoring tools, and basic networking knowledge. A candid, proactive communicator is essential to coordinate with L2/L3 teams and vendors.

Formación

• Bachelor's degree in Computer Science, IT, E&TC or equivalent diploma.
• 0-2 years of experience in a Network Operations Center, technical support, or IT helpdesk environment.
• Familiarity with basic troubleshooting and incident management processes.
• Certifications like CCNA, CompTIA Network+, ITIL v4 Foundation are preferred.

Responsabilidades

• Continuous Monitoring: Oversee enterprise network infrastructure, servers, apps, and links using monitoring tools.
• Incident Triage & Management: Acknowledge alerts, perform initial analysis, create incident tickets, set priorities.
• Basic Troubleshooting: Run standard runbooks for Tier-1 issues including reboots and service restarts.
• Escalation & Communication: Escalate unresolved incidents to L2/L3 or vendors within SLA timelines.
• Documentation & Reporting: Maintain shift handover logs and update SOPs.

Conocimientos

Networking fundamentals

OSi layers

TCP/IP

DNS

DHCP

VPN

VLANs

Routing protocols

Subnetting

English communication

Educación

Bachelor's degree in Computer Science/Information Technology/Electronics & Communications or equivalent diploma

Herramientas

Nagios

Zabbix

SolarWinds

Datadog

PRTG

Descripción del empleo

NOC Engineer - (L1) Network Operations Center (NOC) Entry Level (0-2 years) 24/7 Operations

Role Overview

The L1 NOC Engineer acts as the first line of defense for monitoring critical network, server, and cloud infrastructure. This role is responsible for real-time alert triage, initial diagnostic troubleshooting, incident logging, and escalating unresolved issues to higher-tier engineering teams to ensure system availability and strict SLA adherence.

Key Responsibilities

• Continuous Monitoring: Supervise enterprise network infrastructure, servers, applications, and links via monitoring tools (e.g., Nagios, Zabbix, SolarWinds, Datadog, PRTG).
• Incident Triage & Management: Acknowledge alerts, perform initial analysis, create detailed incident tickets in platforms like ServiceNow or Jira, and assign proper priority levels.
• Basic Troubleshooting: Execute standard runbooks to resolve Tier-1 issues, such as device reboots, interface resets, ISP link flaps, disk space cleanups, and service restarts.
• Escalation & Communication: Escalate unresolved incidents to L2/L3 engineers, vendor support (e.g., ISPs, hardware vendors), or internal stakeholders within defined SLA timelines.
• Documentation & Reporting: Maintain accurate shift handover logs, document recurring issues, and update Standard Operating Procedures (SOPs).

Required Skills & Qualifications

• Networking Fundamentals: Strong grasp of OSI layers, TCP/IP suite, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting.
• Operating Systems: Basic command-line troubleshooting skills in Linux/Unix and Windows Server environments.
• Tool Proficiency: Familiarity with network diagnostic utilities (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems.
• Communication: Clear verbal and written English communication for cross-functional collaboration and stakeholder notifications during outages.
• Shift Flexibility: Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
• Education: Bachelor's degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
• Experience: 0-2 years of experience in a Network Operations Center, technical support, or IT helpdesk environment.
• Certifications (Preferred): Cisco CCNA, CompTIA Network+, CompTIA Security+, or ITIL v4 Foundation.

Physical Demand & Work Environment

Must have the ability to perform office-related tasks, which may include prolonged sitting or standing. Must have the ability to move from place to place within an office environment. Must be able to use a computer. Must have the ability to communicate effectively. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.

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Join us to build solutions that matter and shape the future of IT together.

Onwards and upwards!