IT Infrastructure Operations Engineer II

Astreya Consultancy India Private Ltd; India; Remote; INR 1,400,000 - 2,400,000; Full time

Job summary

Astreya Consultancy India Private Ltd seeks an experienced L2 IT Infrastructure Operations Engineer to support enterprise server and network infrastructure in a 24x7 global environment.

You will bridge frontline support and engineering, mentor L1 engineers, perform complex troubleshooting, and collaborate across teams to ensure high availability and performance of critical systems, using Dell PowerEdge servers, Cisco devices, and enterprise monitoring tools.

Qualifications

• 5+ years in enterprise IT infrastructure operations.
• Hands-on with Dell PowerEdge servers and iDRAC/Redfish.
• Strong Cisco routing/switching and IOS/NX-OS know-how.
• Experience with monitoring, dashboards, and alerting.
• Willingness to work 24x7 and participate in change management.
• Industry certs such as Dell Server or ITIL Foundation preferred.
• Ability to mentor L1 engineers.

Responsibilities

• Provide advanced troubleshooting for escalated server and network incidents using iDRAC/Redfish and Cisco CLI.
• Perform firmware/ BIOS updates on Dell PowerEdge servers with minimal disruption.
• Update Cisco IOS/NX-OS devices and validate post-update.
• Coordinate hardware break/fix with Dell and on-site technicians.
• Conduct regular network health audits and performance analysis.
• Collaborate with SRE to improve monitoring dashboards and alerts.
• Mentor L1 engineers and share knowledge to resolve complex tickets.
• Contribute to blameless post-mortems and root cause analysis.
• Maintain runbooks, diagrams, and documentation.
• Support hardware lifecycle management and vendor coordination.
• Provide 24x7 on-call support for critical production incidents.
• Assist capacity planning with data-driven insights.

Skills

Dell PowerEdge

iDRAC/Redfish

Cisco networking

IOS/NX-OS

Monitoring dashboards

Incident management

Mentoring L1 engineers

24x7 on-call support

Automation experience

Tools

Dell iDRAC

Lifecycle Controller

OpenManage

PXE boot

Windows/Linux ISOs

Ansible

Python

CMDB

Documentation tools

Job description

About the Job

We are looking for an experienced L2 IT Infrastructure Operations Engineer to provide advanced technical support for our enterprise server and network infrastructure. This mid-level position bridges the gap between frontline support and expert-level engineering, handling escalated incidents, performing complex troubleshooting, and contributing to operational excellence. The ideal candidate will possess hands‑on experience with Dell PowerEdge servers, Cisco networking equipment, and enterprise monitoring solutions. You will mentor L1 engineers, participate in change management activities, and collaborate with cross‑functional teams to ensure high availability and performance of critical infrastructure in a 24x7 global environment.

Key Responsibilities

• Provide advanced troubleshooting and fault isolation for escalated server and network incidents, utilizing iDRAC, Redfish, and Cisco CLI tools to diagnose and resolve complex issues.
• Execute firmware, BIOS, and driver updates on Dell PowerEdge servers following standardized procedures, ensuring minimal service disruption and maintaining system stability.
• Perform IOS/NX-OS firmware and software updates on Cisco routers and switches, adhering to change management protocols and conducting post-update validation.
• Manage hardware break/fix procedures for server infrastructure, coordinating with Dell support for warranty claims, parts ordering, and scheduling on‑site technician dispatch.
• Conduct regular network health audits and performance analysis, identifying potential bottlenecks and recommending optimization measures to prevent service degradation.
• Collaborate with the SRE team to enhance monitoring dashboards and refine alerting thresholds, ensuring proactive detection of infrastructure instability or security events.
• Mentor and provide technical guidance to L1 engineers, conducting knowledge transfer sessions and assisting with complex ticket resolution to build team capability.
• Participate in blameless post‑mortems following major incidents, contributing to root cause analysis and implementing preventative actions to improve system reliability.
• Maintain and update operational runbooks, network diagrams, and technical documentation to reflect current configurations and best practices.
• Support hardware lifecycle management activities including equipment provisioning, asset tracking, and coordination with vendors for hardware returns and repairs.
• Provide 24x7 on‑call support for critical escalations, ensuring rapid response to high‑priority incidents affecting production systems.
• Collaborate with the FTE IT Team Lead on capacity planning activities, providing data‑driven insights on infrastructure utilization trends and growth projections.

Required Skills

• Related field Experience with 5+ years of hands‑on experience in enterprise IT infrastructure operations.
• Strong proficiency with Dell PowerEdge server administration, including hardware troubleshooting, iDRAC/Redfish management, and firmware lifecycle management.
• Solid experience with Cisco networking equipment (routers, switches), including IOS/NX-OS configuration, troubleshooting, and upgrade procedures.
• Working knowledge of monitoring and logging tools, with ability to create dashboards, configure alerts, and analyze performance metrics for proactive issue detection.
• Excellent problem‑solving abilities with demonstrated experience in incident management, root cause analysis, and implementing corrective actions in production environments.
• Industry certifications such as, Dell Server certifications, or ITIL Foundation; ability to work rotating shifts in a 24x7 global support model.

Tools Required

• Server & Hardware Tools: Dell iDRAC, Lifecycle Controller, OpenManage, RAID/PERC utilities for server provisioning, firmware baselining, and remote management.
• OS Deployment Tools: PXE boot infrastructure, iDRAC Virtual Media, Windows Server & Linux ISOs with hardening and automation scripts.
• Network Tools: Cisco IOS CLI, PoE management, VLAN/QoS configuration tools, network monitoring, and bandwidth/latency testing utilities.
• Automation & Operations Tools: Ansible, Python, CMDB systems, configuration backup tools, and documentation/diagramming platforms for global 24x7 operations.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human‑centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact.

Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!