Telecom Specialist I

Astreya Consultancy India; Hyderabad; Vor Ort; INR 300.000 - 540.000; Vollzeit

Zusammenfassung

Astreya Consultancy India seeks an L1 NOC Engineer to monitor critical infrastructure and respond to alerts in real time. You will perform initial diagnostics, log incidents, and escalate to higher tiers when needed, ensuring high availability and SLA adherence.

The role requires 0–2 years of experience, a relevant degree, and familiarity with monitoring tools like Nagios, Zabbix, SolarWinds, and Datadog. Participation in 24/7 shifts may be required.

Qualifikationen

• Bachelor's degree or equivalent diploma in CS/IT/ET or related field.
• 0–2 years of experience in a Network Operations Center, technical support, or IT helpdesk.
• CCNA/CompTIA Network+ or ITIL v4 Foundation preferred.
• Strong understanding of OSI model and TCP/IP fundamentals.

Aufgaben

• Monitor enterprise network, servers, applications, and links in real time.
• Acknowledge alerts, triage incidents, and create detailed tickets in ServiceNow or Jira.
• Perform basic troubleshooting following runbooks (reboots, space cleanup, service restarts).
• Escalate unresolved issues to L2/L3 with proper priority and stakeholders.
• Document shift handovers and update SOPs.

Kenntnisse

Networking fundamentals

OS troubleshooting

Tool proficiency

Communication

Shift flexibility

Ausbildung

Bachelor's degree in CS/IT/ET or equivalent diploma

Tools

Nagios

Zabbix

SolarWinds

Datadog

PRTG

ping/traceroute/mtr/nslookup/tcpdump/netstat

Jobbeschreibung

Role Overview

The L1 NOC Engineer acts as the first line of defense for monitoring critical network, server, and cloud infrastructure. This role is responsible for real-time alert triage, initial diagnostic troubleshooting, incident logging, and escalating unresolved issues to higher-tier engineering teams to ensure system availability and strict SLA adherence.

Key Responsibilities

• Continuous Monitoring: Supervise enterprise network infrastructure, servers, applications, and links via monitoring tools (e.g., Nagios, Zabbix, SolarWinds, Datadog, PRTG).
• Incident Triage & Management: Acknowledge alerts, perform initial analysis, create detailed incident tickets in platforms like ServiceNow or Jira, and assign proper priority levels.
• Basic Troubleshooting: Execute standard runbooks to resolve Tier-1 issues, such as device reboots, interface resets, ISP link flaps, disk space cleanups, and service restarts.
• Escalation & Communication: Escalate unresolved incidents to L2/L3 engineers, vendor support (e.g., ISPs, hardware vendors), or internal stakeholders within defined SLA timelines.
• Documentation & Reporting: Maintain accurate shift handover logs, document recurring issues, and update Standard Operating Procedures (SOPs).

Required Skills & Qualifications

• Networking Fundamentals: Strong grasp of OSI layers, TCP/IP suite, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting.
• Operating Systems: Basic command-line troubleshooting skills in Linux/Unix and Windows Server environments.
• Tool Proficiency: Familiarity with network diagnostic utilities (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems.
• Communication: Clear verbal and written English communication for cross-functional collaboration and stakeholder notifications during outages.
• Shift Flexibility: Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
• Education: Bachelor's degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
• Experience: 0-2 years of experience in a Network Operations Center, technical support, or IT helpdesk environment.
• Certifications (Preferred): Cisco CCNA, CompTIA Network+, CompTIA Security+, or ITIL v4 Foundation.

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks, which may include prolonged sitting or standing.
• Must have the ability to move from place to place within an office environment.
• Must be able to use a computer.
• Must have the ability to communicate effectively.
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.