Telecom Operations Manager

Transmedia Group; New Delhi; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Transmedia Group in Delhi seeks an Account Manager for Wi-Fi & In-Building Solutions to be the primary client-facing representative at the Delhi site. You will lead account strategy, manage relationships, and coordinate with operations, engineering, HR, finance, and procurement to ensure service excellence.

With 7–10 years of experience in telecom/Wi-Fi/IBS operations or client management, you will drive SLAs, performance reports, and opportunities for account expansion while overseeing billing

Qualifications

• Strong knowledge of Wi-Fi, IBS/DAS, and network metrics.
• Understanding of SLAs and uptime management.
• Expertise in communication, escalations, and coordination.

Responsibilities

• Develop and implement an account strategy for Delhi site operations.
• Serve as the single point of contact for the client regarding Wi-Fi and IBS services.
• Coordinate cross-functional teams to deliver on client requirements.
• Monitor SLAs, uptime, and user experience; present performance reports.
• Identify opportunities for account expansion and support proposals.

Skills

Wi-Fi knowledge

IBS/DAS

Network metrics

CRM tools

Excel

Education

Bachelor's degree in Electronics & Communication, Computer Science, Telecommunications, or related field

MBA preferred

Tools

CRM tools

Excel

PowerPoint

Job description

Job Description

Account Manager Wi-Fi & In-Building Solutions

Location: Delhi

Experience Required: 7 to 10 years (minimum 5 years in telecom/Wi-Fi/IBS operations or client management)

Department: Operations / Client Relations

Reports To: COO / Head of Projects & Operations

Role Overview

The Account Manager Wi-Fi & In-Building Solutions (IBS) will serve as the primary representative of the organization for all activities related to Wi-Fi and IBS services at the Delhi site.

Key Responsibilities

Strategic Leadership

• Develop and execute a comprehensive account strategy to make the Delhi site self-sustained and operationally efficient.
• Provide strong leadership aligned with the company goals and long-term vision.
• Represent the company in senior-level client meetings.

Client Relationship Management

• Act as the single point of contact for the client regarding Wi-Fi and IBS services.
• Understand client requirements and coordinate internal responses.
• Build and nurture long-term client relationships.
• Address issues proactively and ensure timely resolution.
• Present periodic performance reports.

Cross-Functional Coordination

• Collaborate with Operations, Technical, HR, Finance, Procurement, and Admin.
• Facilitate structured communication between client and internal teams.
• Translate client inputs into actionable deliverables.

Service Delivery & Operations

• Oversee daily operations related to Wi-Fi and IBS.
• Ensure all SLAs are met.
• Monitor performance metrics, uptime, and user experience.
• Coordinate preventive maintenance, upgrades, and issue resolution.

Business Development Support

• Identify opportunities for account expansion.
• Support proposals, negotiations, and presentations.
• Contribute to strategic discussions to strengthen company presence.

Financial Management

• Oversee billing, payments, and collections.
• Track budgets and cost controls to ensure profitability.
• Provide forecasts and cost-saving recommendations.

Process & Quality Optimization

• Evaluate workflows and documentation.
• Implement SOPs and best practices.
• Drive continuous improvement using analytics.

Team Leadership & Capability Building

• Lead and mentor site-level teams.
• Build a culture of accountability.
• Coordinate with HR and Technical teams for workforce planning.

Qualifications

• Bachelors degree in Electronics & Communication, Computer Science, Telecommunications, or related field.
• MBA preferred.
• Minimum 7 years of relevant experience with at least 3 years in client-facing telecom/ISP/IBS roles.

Technical & Functional Competencies

• Strong knowledge of Wi-Fi, IBS/DAS, and network metrics.
• Understanding of SLAs and uptime management.
• Expertise in communication, escalations, and coordination.
• Proficiency in Excel, PowerPoint, and CRM tools.

Behavioral Competencies

• Strong leadership and interpersonal skills.
• Strategic mindset with operational focus.
• Excellent negotiation and problem-solving abilities.
• Ability to handle pressure professionally.
• High integrity and ownership.

Non-Negotiable Requirements

• Experience managing large infrastructure or technology accounts.
• Technical understanding of Wi-Fi, DAS, or digital connectivity.
• Ability to interface between clients and engineering/operations.
• Willingness to work onsite and manage 24/7 escalations.

Why Join Us

You will represent a leading connectivity provider, managing a high-visibility account. This role offers strong challenges and opportunities for growth.