WiFi Operations Manager

Transmedia Group; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Transmedia Group is seeking an Account Manager – Wi‑Fi Solutions to lead client relationships for on-site Wi‑Fi services in Delhi. You will balance strategic account management with operational delivery, ensuring service quality and client satisfaction while driving sustainable growth.

The role requires 7–10 years of experience, including 3+ years in telecom/ISP Wi‑Fi. You will coordinate with operations, technical teams, and procurement to meet SLAs and quality standards, including 24/7

Qualifications

• 7+ years total experience with 3+ years in client-facing roles in telecom/ISP/Wi-Fi.
• Bachelor's degree in electronics/CS/telecom; MBA preferred.
• Onsite work with 24/7 escalations capability.

Responsibilities

• Serve as primary representative for Wi-Fi services at the site.
• Develop and execute account strategy for self-sustained operations.
• Lead cross-functional coordination with Operations, Technical, HR, Finance, Procurement and Admin teams.
• Monitor SLA attainment, uptime, and user experience metrics.
• Identify opportunities for account expansion and support proposals/negotiations.
• Oversee account financial performance including billing, payments, and collections.

Skills

Wi-Fi networks

SLA management

Client relationships

Project coordination

Leadership

Communication

Education

Bachelors in EE/CS/Telecom

MBA

Tools

MS Excel

PowerPoint

CRM platforms

Job description

Wifi Operations Manager

Location: Delhi

Experience Required: 7 to 10 years (minimum 5 years in telecom/Wi-Fi operations or client management)

Department: Operations / Client Relations

Reports To: COO / Head of Projects & Operations

Role Overview

The Account Manager - Wi-Fi Solutions will serve as the primary representative of the organization for all activities related to Wi-Fi services at the site. This role demands a strategic and operational balance combining client management, technical understanding, financial discipline, and team coordination to ensure smooth service delivery, strong client satisfaction, and sustainable business growth.

Strategic Leadership

• Develop and execute a comprehensive account strategy to make the site self-sustained and operationally efficient.
• Provide strong leadership, ensuring alignment with the companys goals and long-term vision.
• Represent the company at senior-level client meetings to build visibility, confidence, and trust.

Client Relationship Management

• Act as the single point of contact for the client regarding Wi-Fi services.
• Understand client requirements, expectations, and constraints; coordinate internal responses effectively.
• Build, maintain, and nurture long-term relationships with key client stakeholders.
• Address issues proactively and ensure timely resolution.
• Present periodic reviews, performance updates, and service reports.

Cross-Functional Coordination

• Work closely with Operations, Technical, HR, Finance, Procurement, and Administration teams.
• Maintain transparent communication between client and internal departments.
• Translate client inputs into actionable deliverables and track them end-to-end.

Service Delivery & Operations

• Oversee daily service delivery operations related to Wi-Fi services at the site.
• Ensure all SLAs are achieved in coordination with the operations and technical teams.
• Monitor performance metrics, uptime, and user-experience indicators.
• Coordinate preventive maintenance, upgrades, and issue resolutions.

Business Development Support

• Identify opportunities for account expansion (new Wi-Fi services, upgrades, coverage enhancements, or additional sites).
• Support proposals, negotiations, and presentations.
• Participate in strategic discussions to strengthen the companys position in the connectivity domain.

Financial Management

• Oversee account financial performance & billing, payments, and collections.
• Track project budgets, cost controls, and site profitability.
• Provide forecasts and recommend cost-saving measures without compromising service quality.

Process & Quality Optimization

• Evaluate on-ground processes, workflows, and documentation for gaps or inefficiencies.
• Implement SOPs and best practices to improve response time, service quality, and client satisfaction.
• Drive continuous improvement using feedback and performance analytics.

Team Leadership & Capability Building

• Lead and mentor site-level technical and coordination teams.
• Build a culture of accountability, collaboration, and service excellence.
• Work with HR and Technical leadership to identify, train, and deploy the right talent.

Qualifications

• Bachelors degree in Electronics & Communication, Computer Science, Telecommunications, or related field.
• MBA or equivalent management qualification (preferred).
• Minimum 7 years of experience, with at least 3 years in client-facing or account management roles in telecom, ISP, or Wi-Fi services.

Technical & Functional Competencies

• Strong understanding of Wi-Fi networks and performance metrics.
• Knowledge of SLAs, uptime management, and digital service delivery models.
• Skilled in stakeholder communication, escalation handling, and project coordination.
• Proficient in reporting tools, MS Excel, PowerPoint, and CRM platforms.

Behavioral Competencies

• Strong leadership and interpersonal skills.
• Strategic thinker with operational execution capabilities.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage pressure situations and maintain composure.
• High sense of ownership and integrity.

Non-Negotiable Requirements

• Proven experience managing large infrastructure or enterprise connectivity accounts.
• Strong knowledge of Wi-Fi networks and digital connectivity infrastructure.
• Ability to operate as an effective interface between clients and internal engineering/operations teams.
• Willingness to work onsite and handle 24/7 operational escalations if required.

Why Join Us

You will be the face of a leading connectivity provider, directly managing one of our most critical Wi-Fi accounts. If you thrive at the intersection of technology, client success, and operations, this role will push you and reward you equally.