E2E Solution Architect

Prodapt Solutions Private Limited; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Prodapt Solutions Private Limited in Chennai, India, is seeking an End-to-End (E2E) Solution Architect with deep Telecom BSS L2C experience to lead enterprise transformation programs and align business goals with technology strategy.

The role requires expertise across Lead-to-Cash processes, CPQ, Contract and Order Management, CRM, and OSS/BSS components, plus experience with ServiceNow SOMT and AI-informed solution design.

Qualifications

• Bachelor's degree in CS/IT or related field; master's preferred.
• 12–17 years of experience as solution designer/architect.
• Strong analytical and problem-solving skills in a fast-paced environment.
• Excellent communication and collaboration abilities.

Responsibilities

• Own end-to-end telecom BSS/Lead-to-Cash solution architecture.
• Define scalable, secure architecture aligned with enterprise standards.
• Translate business capabilities into integrated solution designs.
• Lead architecture governance and technical design discussions.
• Collaborate across Business, Product, Delivery, Infrastructure, and Integration teams.
• Lead workshops and architecture reviews; drive integration strategies.
• Leverage AI/GenAI to accelerate design and documentation.

Skills

Telecom domain knowledge

Solution architecture

Leadership

Communication skills

POC facilitation

AI/GenAI knowledge

Education

Bachelor’s degree in CS/IT

Master’s degree preferred

Tools

ServiceNow SOMT

Microservices architecture

Data modeling

OSS/BSS tooling

Job description

Overview

End-to-End (E2E) Solution Architect with deep expertise in the Telecom BSS Lead-to-Cash (L2C) domain to lead enterprise transformation programs. The ideal candidate will be responsible for defining end-to-end solution architecture across the telecom value chain, ensuring alignment between business objectives, enterprise architecture, application landscape, and technology strategy.

The candidate should possess strong architectural knowledge across Lead Management, Opportunity Management, CPQ (Costing, Pricing & Quoting), Contract Management, Order Management, Service Delivery, Billing, and CRM. Experience with ServiceNow Sales & Order Management for Telecommunications (SOMT) and AI-driven solution design is highly desirable.

Responsibilities

Key Responsibilities

• Own the end-to-end solution architecture for Telecom BSS transformation initiatives.
• Define scalable, secure, and future-ready architecture aligned with enterprise standards and business strategy.
• Translate business capabilities into solution architecture, integration patterns, and application design.
• Drive architecture governance across the Lead-to-Cash (L2C) ecosystem.
• Collaborate with Business, Product, Delivery, Infrastructure, and Integration teams to deliver end-to-end solutions.
• Lead solution workshops, architecture reviews, and technical design discussions.
• Define integration strategies across CRM, CPQ, Contract Management, Order Management, Billing, OSS, and external systems.
• Ensure architectural alignment with TM Forum standards and enterprise integration principles.
• Provide technical leadership throughout the solution lifecycle from discovery to production deployment.
• Leverage AI and GenAI technologies to accelerate solution design, architecture documentation, and process optimization.

As a BSS SolutionDesign, you will significantly contribute to identifying best-fitarchitecturalsolutions for one or more projects, develop application design and provide regular support/guidance to delivery teams.

Mandatory to have excellent understanding of Telecom Domain, and experience of SolutionArchitecture for TelecomSolutions (Products and Services development).

• Ability to analyze Telco processes, simplify them and developsolutions in alignment witharchitecture principles.
• Understanding of Technology Landscape such as E2E OSS - Service/Network Inventory, Service Provisioning and Activation, Network Monitoring System, Network performance management system, Test & Diagnostics System, Element Management System knowledge is needed.
• Knowledge on CRM/CPQ, Product Catalog, Order Management (OM), Service Order Management, Inventory Management, Microservices basedArchitecture, RPA,
• Good to have working experience on Digital Transformation, OSS/BSS Cloud Implementations, Network Transformation programs.
• Good experience in data modelling and integration patterns.
• Has good understanding of frameworks relevant for Telecommunications domain (for e.g. eTOM, SID, TAM, ITIL, ODA)
• Understanding of technologies such as 4G/5G/Metro Ethernet/ATM/MPLS/SONET/SDH etc. and their mapping to OSS systems is an added advantage.
• Conduct proof-of-concept (POCs) for requirem

Good communication and Presentation skills

Required Functional Expertise

Strong understanding of the Telecom Lead-to-Cash (L2C) journey, including:

• Lead Management
• Opportunity Management
• CPQ (Costing, Pricing & Quoting)
• Contract Management
• Product Catalog
• Sales Order Management
• Order Orchestration
• Order Fulfilment
• Service Provisioning
• Billing & Revenue Management
• Customer Lifecycle Management

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• Proven experience of around 12-17 years as Solution designer.
• Strong analytical skills and Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Strong communication and collaboration skills.