Telecalling Team Leader

JobTrade; Chandigarh; On-site; INR 300,000 - 540,000; Full time

Job summary

JobTrade in India is seeking a Telecalling Team Leader to drive outbound calls, handle inquiries, generate leads, and guide prospects through immigration-related services. You will coordinate a small team, optimize outreach strategies, and ensure professional, high-quality client interactions to meet targets.

The role requires strong communication, negotiation, and objection-handling skills, with a focus on follow-ups, accurate record-keeping, and smooth collaboration with other teams to convert

Qualifications

• Excellent communication and negotiation skills.
• Ability to handle objections and close sales.
• Experience in telecalling and lead generation is preferred.

Responsibilities

• Make outbound calls to prospective customers and explain immigration-related services.
• Handle inquiries and provide accurate information about services.
• Generate leads and follow up with potential clients.
• Convert qualified leads into customers through effective communication.
• Maintain records of calls, leads, follow-ups and conversions.
• Build and maintain relationships with customers throughout the sales process.

Skills

Lead generation

Telecalling

Follow-up

Sales conversion

Customer relationship management

Target achievement

Job description

• Make outbound calls to prospective customers and explain immigration-related services.
• Handle incoming enquiries and provide accurate information about available services.
• Generate leads through telecalling and follow up with potential clients.
• Understand customer requirements and identify suitable immigration service options.
• Maintain regular follow-ups with interested prospects.
• Convert qualified leads into customers through effective communication and convincing skills.
• Explain service features, processes, requirements, and applicable charges to potential clients.
• Handle customer objections and provide appropriate responses.
• Achieve monthly sales and conversion targets.
• Maintain accurate records of calls, leads, follow-ups, and conversions.

Job Role

• Telecalling Team Leader

Job Description

Telecalling & Lead Generation:

• Make outbound calls to prospective customers and explain immigration-related services.
• Handle incoming enquiries and provide accurate information about available services.
• Generate leads through telecalling and follow up with potential clients.
• Understand customer requirements and identify suitable immigration service options.
• Maintain regular follow-ups with interested prospects.

Sales & Conversion

• Convert qualified leads into customers through effective communication and convincing skills.
• Explain service features, processes, requirements, and applicable charges to potential clients.
• Handle customer objections and provide appropriate responses.
• Achieve monthly sales and conversion targets.
• Maintain accurate records of calls, leads, follow-ups, and conversions.

Customer Relationship Management

• Build and maintain positive relationships with prospective and existing customers.
• Provide timely updates and assistance throughout the sales process.
• Address basic customer queries professionally.
• Coordinate with the concerned team for further processing when required.

Salary

• Salary is negotiable for deserving candidates.

Required Skills

Communication Skills:

• Good verbal communication skills.
• Confident and professional approach while speaking with customers.
• Strong convincing and negotiation skills.
• Ability to handle customer objections effectively.

Sales Skills

• Lead generation
• Telecalling
• Follow-up
• Sales conversion
• Customer relationship management
• Target achievement