Telecalling Executive

NIPHA LIMITED; Chandannagar; On-site; INR 162,000 - 195,000; Full time

Job summary

NIPHA LIMITED in Chandannagar, West Bengal is seeking a Tele Caller to support outbound lead generation and customer engagement. You will present the company and products, identify customer needs, and log interactions in CRM or Excel with accuracy and timeliness.

The role requires strong Bengali, Hindi, and English communication, a patient, proactive attitude, and experience in lead qualification, follow-ups, and reporting.

Qualifications

• Female candidates only.
• Minimum 12 years of experience in tele calling, customer service, or lead generation.
• Excellent communication skills in Bengali, Hindi, English.

Responsibilities

• Make outbound calls to assigned leads generated through marketing activities.
• Introduce the company, products, and basic value propositions clearly and professionally.
• Understand customer needs and identify interested or potential buyers.
• Maintain accurate records of calls, conversations, and lead statuses in CRM or Excel.
• Qualify leads based on interest level, engage with sales MDO.
• Schedule and pass qualified leads to the Sales MDO team for meetings.
• Follow up & update on pending or warm leads regularly.
• Provide daily/weekly reports on call performance, lead quality, and conversions.
• Maintain professionalism and uphold company communication standards.

Skills

Communication skills

Multilingual (Bengali, Hindi, English)

Education

Graduate or equivalent

Tools

MS Office

CRM entry

Job description

Designation - Tele Caller

Location - Chandannagar, Hooghly, West Bengal

Budget - upto 16k Gross

Key Responsibilities

• Make outbound calls to assigned leads generated through various marketing activities.
• Introduce the company, products, and basic value propositions clearly and professionally.
• Understand customer needs and identify interested or potential buyers.
• Maintain accurate records of all calls, conversations, and lead statuses in CRM or Excel.
• Qualify leads based on interest level, engage with sales MDO (Sales Backoffice).
• Schedule and pass qualified leads to the Sales MDO (Sales Backoffice) team for physical meetings.
• Follow up & update on pending or warm leads regularly.
• Provide daily/weekly reports on call performance, lead quality, and conversions.
• Maintain professionalism and uphold company communication standards at all times.

Requirements & Skills

• Female candidates only.
• Minimum 12 years of experience in tele calling, customer service, or lead generation.
• Excellent communication skills in Bengali, Hindi, English.
• Ability to build rapport and handle customer queries confidently.
• Good listening skills and understanding of customer needs.
• Basic computer knowledge (MS Office, CRM entry).
• Positive attitude, patience, and strong follow-up ability.

Preferred Qualifications

• Graduate or equivalent