Telecaller/Admission Counsellor

Alpha Group; Chennai District; On-site; INR 180,000 - 280,000; Full time

Job summary

Alpha Group of Instituitions in Chennai is seeking enthusiastic Telecallers/Admission Counselors to join our Admissions team. You will guide students through the admission journey and support their academic goals with clear information.

Eligibility includes a graduate degree and 1–2 years of telecalling or admission counselling experience (education sector preferred). Familiarity with NPF NoPaperForm or Merrito CRM is a plus, along with strong communication and a student-centric approach.

Qualifications

• Graduate with good communication and student-centric approach.
• 1–2 years of telecalling or admission counselling experience.
• Experience with CRM tools such as NPF NoPaperForm or Merrito is a plus.

Responsibilities

• Handle inbound and outbound calls related to student admissions.
• Provide accurate information about courses, eligibility, and admission process.
• Maintain lead follow-ups and ensure timely conversions.
• Update and manage leads through CRM tools and support campaigns.

Skills

Telecalling

Admission counselling

CRM tools

Education

Graduate in any discipline

Tools

NPF NoPaperForm

Merrito

Job description

Alpha Group of Instituitions | Full time

We are looking for enthusiastic and customer-focused Telecallers / Admission Counselors to join our Admissions team. If you are passionate about guiding students and supporting their academic journey, we’d love to hear from you.

Key Responsibilities

• Handle inbound and outbound calls related to student enquiries and admissions.
• Provide accurate information about courses, eligibility, and the admission process.
• Maintain lead follow-ups and ensure timely conversions.
• Update and manage leads through CRM tools.
• Assist in admission campaigns, counselling sessions, and parent/student support.

Eligibility Criteria

• Graduate in any discipline.
• 1–2 years of experience in Telecalling or as an Admission Counsellor (preferably in the education sector).
• Experience with NPF (NoPaperForm), Merrito, or similar CRM/enquiry management tools will be an added advantage.
• Strong communication skills and a student‑centric approach.
• Ability to work in a fast-paced admissions environment.