OPD Runner and Telecaller

Drlogy Technologies Pvt. Ltd.; Bhavnagar; On-site; INR 201,000 - 246,000; Full time

Job summary

Drlogy Technologies Pvt. Ltd. in Bhavnagar is seeking an OPD Runner & Telecaller for a full-time, work-from-office role. Ideal candidates have 1-3 years of experience and graduates with good communication skills.

The role involves assisting OPD operations, coordinating with departments, handling calls, scheduling appointments, and guiding patients through the facility.

This position offers opportunities to develop customer-facing and front-office skills within a growing healthcare setup.

Qualifications

• 1-3 years of experience in related role.
• Graduate with good communication skills.

Responsibilities

• Assist patients and attendants with navigation within the OPD.
• Guide patients to consultation rooms, diagnostic areas, billing, pharmacy, and other departments.
• Support smooth movement of patients during OPD hours.
• Carry and transfer documents, reports, files, and forms between departments.
• Assist front-office staff with routine operational activities.
• Confirm and remind patients about scheduled appointments.
• Make outbound calls to patients regarding appointments and follow-ups.
• Handle incoming calls and provide basic information.
• Forward clinical or complex queries to appropriate department.
• Maintain appointment-related calling records.
• Assist in collecting information for registration or appointments.
• Coordinate with doctors, reception, billing, laboratory, and nursing teams.
• Ensure documents are delivered to correct department.
• Maintain confidentiality of patient information and records.
• Record call outcomes and pending follow-ups accurately.
• Escalate complaints or urgent patient concerns.

Skills

OPD Support

Telecalling

Appointment Scheduling

Education

Graduate

Job description

Free to Apply Verified Employer Secure & Private No Hidden Charges

Job Requirements

• 1 - 3 Years Experience
• Graduate with Good Communication Skills

All Gender

Vacancy 1

Last Date to Apply 14, March 2027

Job Role

Work Location: Opp. Madhvodeep Complex, Kalanala Road, Kalanala, Bhavnagar

Work Mode: Work From Office

Department: OPD

Role: OPD Runner & Telecaller

Employment type: Full time

Key Skills

• OPD Support
• Telecalling & Appointment Scheduling
• 2:00 PM to 4:00 PM)

Preference Languages

Any Language

Job Description

The OPD Runner and Telecaller is responsible for supporting OPD operations through patient assistance, internal coordination, appointment-related communication, and telephone calling activities. The involves guiding patients, transferring documents or reports between departments, confirming appointments, handling calls, and supporting smooth patient flow and front-office operations.

• Assist patients and attendants with navigation within the OPD.
• Guide patients to consultation rooms, diagnostic areas, billing, pharmacy, and other departments.
• Support smooth movement of patients during OPD hours.
• Carry and transfer authorized documents, reports, files, and forms between departments.
• Assist reception and front-office staff with routine operational activities.
• Confirm and remind patients about scheduled appointments.
• Make outbound calls to patients regarding appointments and follow-ups.
• Handle incoming calls and provide basic approved information.
• Forward clinical or complex queries to the appropriate department.
• Maintain appointment-related calling records.
• Assist in collecting required information for registration or appointments.
• Support patient flow during high-volume OPD periods.
• Coordinate with doctors, reception, billing, laboratory, and nursing teams.
• Ensure documents are delivered to the correct department or authorized person.
• Maintain confidentiality while handling patient information and records.
• Follow approved telephone communication scripts and procedures.
• Record call outcomes and pending follow-ups accurately.
• Escalate complaints or urgent patient concerns to the appropriate staff.
• Assist elderly, disabled, or otherwise vulnerable patients when required.
• Maintain professional and courteous communication with patients.
• Follow hospital SOPs, patient-safety requirements, and confidentiality policies.

Similar Jobs at Soul Multispeciality Hospital

Soul Healthcare – Multispeciality Hospital is a modern healthcare facility located at Swastik Square, Kalubha Road, Kalanala, Bhavnagar, Gujarat. The hospital is focused on providing comprehensive, compassionate, and quality medical care through experienced specialists, modern healthcare infrastructure, and patient-centred treatment.

Soul Healthcare brings together medical expertise across multiple specialties, including Cardiology, Orthopaedics, Gynaecology, Pediatrics, General Medicine, General and Laparoscopic Surgery, Nephrology, Neurosurgery, and Urology, enabling patients to access diverse healthcare services in one location.

Our Vision

Soul Multispeciality Hospital aims to create a healthcare environment where advanced medical expertise, modern technology, compassionate service, and affordability come together to improve the health and well-being of patients and their families.

Our Mission

The hospital is committed to:

• Providing comprehensive multispeciality healthcare.
• Delivering quality and patient-focused medical treatment.
• Combining modern technology with experienced medical professionals.
• Providing accessible healthcare services to the local community.
• Maintaining a compassionate and supportive healing environment.
• Continuously improving clinical services and patient experience.

Soul Multispeciality Hospital provides healthcare services across several medical and surgical specialties.

Cardiology

The hospital provides cardiac healthcare supported by specialist consultation and diagnostic services. Its healthcare profile also lists cardiology among its major clinical services.

Orthopaedics

Orthopaedic services cover the evaluation and treatment of musculoskeletal conditions, with services including joint replacement and orthopaedic care.

Gynaecology and Obstetrics

The hospital provides women's healthcare services, including gynaecological and obstetric care, with a focus on supporting women through different stages of their healthcare journey.

Pediatrics and Neonatal Care

Soul Healthcare provides pediatric services and neonatal care, supporting the healthcare needs of children and newborns.

The General Medicine department provides evaluation and management of a wide range of medical conditions and supports patients requiring comprehensive physician-led care.

General and Laparoscopic Surgery

The hospital provides general surgical services, including laparoscopic procedures, using modern surgical approaches where clinically appropriate.

Nephrology and Dialysis

Soul Healthcare provides nephrology services and has a dialysis centre, supporting patients requiring specialised kidney care.

Neurosurgical services are also included among the hospital's listed specialties, providing specialist care for neurological and surgical conditions.

Urology

The hospital provides urological care as part of its multidisciplinary healthcare services.

Emergency and Critical Care

Soul Healthcare provides a 24/7 emergency department for patients requiring urgent medical attention. The hospital's multidisciplinary setup and critical-care infrastructure support the management of emergency and serious medical conditions.

Soul Multispeciality Hospital combines modern medical infrastructure with specialist healthcare services. Its reported facilities and services include:

• Multispeciality hospital services
• 24/7 Emergency Department
• ICU and critical-care services
• NICU
• Dialysis Centre
• Advanced cardiac diagnostics
• Surgical facilities
• Orthopaedic and joint-replacement services
• Diagnostic and laboratory support
• Specialist consultation services

Experienced Healthcare Professionals

Soul Healthcare brings together specialists from different medical disciplines, allowing patients to receive coordinated care across medical and surgical specialties. The hospital highlights its team of experts in areas such as Cardiology, Orthopaedics, Gynaecology, and Pediatrics, supported by other specialist departments.

Patient-Centred Care

At Soul Multispeciality Hospital, patient well-being is central to its healthcare approach. The hospital focuses on creating a healing environment where medical expertise is combined with personal attention, compassion, and modern facilities.

Its approach is designed to provide patients and families with healthcare that is not only clinically focused but also supportive and accessible.

Why Choose Soul Multispeciality Hospital?

• Multispeciality healthcare services under one roof
• Experienced medical specialists
• Cardiology and cardiac diagnostic care
• Orthopaedic and joint-replacement services
• General and laparoscopic surgery
• Gynaecology and obstetric care
• Pediatric and neonatal care
• Nephrology and dialysis services
• Neurosurgery and urology services
• Modern medical infrastructure
• Patient-focused approach
• Convenient location in Bhavnagar
• Focus on quality and compassionate healthcare

Our Commitment

Soul Multispeciality Hospital is committed to providing quality, comprehensive, and compassionate healthcare to patients in Bhavnagar and surrounding communities. By bringing together experienced healthcare professionals, modern medical facilities, emergency services, and multiple clinical specialties, the hospital aims to make dependable healthcare more accessible to patients and their families.