Tele Fundraising Officer

WWF India; Delhi; On-site; INR 400,000 - 800,000; Full time

Job summary

WWF India in Delhi is seeking a fundraising professional to lead donor acquisition and revenue growth through multi-channel outreach. This role focuses on converting prospects into supporters and building long-term relationships that sustain conservation work.

You will manage a high-volume pipeline across calls, emails, and messaging platforms, ensuring CRM data integrity and adherence to SOPs. The position reinforces WWF India’s mission and ethical standards.

Responsibilities

• Lead Generation & Revenue Growth: Drive consistent monthly revenue through targeted lead acquisition, strategic prospect conversion, and pipeline management.
• High-Volume Engagement: Connect with a high volume of prospective leads daily across multiple channels (calls, follow-ups, messaging platforms, and email) to build meaningful engagement.
• Donor Conversion & Retention: Convert one-time supporters or prospects into long-term, recurring contributors through structured nurturing and relationship-building strategies.
• Relationship Management: Keep prospects and existing supporters engaged by following predefined communication journeys, callback disciplines, and service standard operating procedures (SOPs).
• Mission Advocacy: Articulate the organization’s core mission, ongoing initiatives, and strategic priorities clearly and persuasively to build trust and inspire support.
• Data Integrity & CRM Management: Maintain accurate, up-to-date records of prospect details, interaction notes, and status dispositions within the assigned database or CRM system while ensuring strict data privacy.
• Continuous Improvement: Actively participate in coaching, training sessions, and performance reviews to refine communication strategies, objection-handling techniques, and conversion skills.
• Process Compliance: Meet or exceed assigned performance metrics while strictly adhering to internal acquisition processes, compliance guidelines, and organizational policies.
• Additional Duties: Undertake other tasks and responsibilities as reasonably requested by management to support organizational goals.

Job description

Key Responsibilities:

• Lead Generation & Revenue Growth: Drive consistent monthly revenue through targeted lead acquisition, strategic prospect conversion, and pipeline management.
• High-Volume Engagement: Connect with a high volume of prospective leads daily across multiple channels (calls, follow-ups, messaging platforms, and email) to build meaningful engagement.
• Donor Conversion & Retention: Convert one-time supporters or prospects into long-term, recurring contributors through structured nurturing and relationship-building strategies.
• Relationship Management: Keep prospects and existing supporters engaged by following predefined communication journeys, callback disciplines, and service standard operating procedures (SOPs).
• Mission Advocacy: Articulate the organization’s core mission, ongoing initiatives, and strategic priorities clearly and persuasively to build trust and inspire support.
• Data Integrity & CRM Management: Maintain accurate, up-to-date records of prospect details, interaction notes, and status dispositions within the assigned database or CRM system while ensuring strict data privacy.
• Continuous Improvement: Actively participate in coaching, training sessions, and performance reviews to refine communication strategies, objection-handling techniques, and conversion skills.
• Process Compliance: Meet or exceed assigned performance metrics while strictly adhering to internal acquisition processes, compliance guidelines, and organizational policies.
• Additional Duties: Undertake other tasks and responsibilities as reasonably requested by management to support organizational goals.