TechOps SDM Manager

Jobtailor; Pune District; On-site; INR 3,600,000 - 5,400,000; Full time

Job summary

Jobtailor in Pune, Maharashtra seeks a senior SAP ERP advisor to lead transition planning and operations for SAP S/4HANA environments. You will drive incident management, governance, and client service delivery across multiple engagements.

The role requires extensive SAP experience, ITIL certification, and strong leadership to mentor teams and manage budgets. Join a fast-paced ERP advisory practice with cross-functional collaboration.

Qualifications

• Bachelor's or Master's degree with 7+ years related experience.
• SAP certification(s) highly preferred.
• ITIL certification required.
• 7+ years' experience with SAP FICO/SD/MM/PM/PS/ABAP/Basis.
• Strong leadership and people management skills.
• Experience leading Transition to Operations engagements.

Responsibilities

• Develop methodologies and accelerators for ERP advisory.
• Handover SAP S/4HANA from implementation to operations.
• Oversee project delivery, client relations, budgets and SLAs.
• Lead transitions to new systems and processes.
• Develop and implement transition plans.
• Collaborate to mitigate transition risks.
• Provide end-user training and support.
• Monitor progress and report improvements.
• Ensure policy and procedure compliance.
• Manage and escalate L2-L4 incidents as needed.
• Lead problem management and root-cause analysis.
• Provide guidance and mentorship to SAP analysts.
• Align SAP strategies with business goals.
• Deliver SAP projects with timely delivery and budget adherence.
• Identify opportunities for process optimization and automation.

Skills

SAP S/4HANA

Transition Planning

Incident Management

ITIL Certification

Leadership

Budget Management

Education

Bachelor's or Master’s degree in CS/Accounting/Finance

Tools

SAP FICO

SAP SD

SAP MM

SAP PM

SAP PS

SAP ABAP

SAP Basis

Job description

• Develop methodologies, tools, approaches, points of view, thought leadership and accelerators for the ERP advisory market
• Manage the handover and ongoing support of SAP systems such as S/4HANA from implementation to operations
• Oversee project delivery, client relations, team leadership, budget and SLA adherence
• Lead teams through transitions to new systems and processes
• Develop and implement transition plans
• Collaborate with cross-functional teams to identify and mitigate transition risks
• Provide training and support to end-users
• Monitor and report transition progress and identify improvements
• Ensure compliance with company policies and procedures
• Manage and resolve L2-L3 incidents and elevate tickets to SAP L4 when needed
• Lead problem management and remove application root causes
• Provide guidance, mentorship and performance management to SAP analysts
• Collaborate with business stakeholders to align SAP strategies with business goals
• Lead SAP projects with timely delivery, budget adherence and resource allocation
• Identify opportunities for process optimization, automation and SAP functionality enhancement
• Monitor progress, manage risks and keep stakeholders informed
• Manage client service delivery and interact with clients daily

Requirements

• Bachelor's or Master’s degree and 7+ years of related work experience at minimum
• Degree in computer science, accounting, finance or a related field
• SAP certification/s highly preferred
• Excellent leadership and people management skills
• At least 3 years leading diverse teams
• Managed 2 to 3 Managed Services or Application Support Engagements from Transition to Operations
• Excellent understanding of Transition activities and planning, Incident, Service Request, Change Request, Release Management, OCM, Problem Management
• At least 7 years of experience working with SAP FICO, SAP SD, SAP MM, SAP PM, SAP PS, SAP ABAP, or SAP Basis
• ITIL certification required
• Participation in multiple Application Support and Managed Services engagements
• Expert status reporting, governance, team management, risk/issue/decision/change escalation, and budget management
• Strong communication and interpersonal skills
• Ability to collaborate with technical and non-technical stakeholders
• Ability to lead consulting professionals on multiple projects
• Advanced knowledge and experience with SAP Finance
• Strong written and verbal communication, presentation, client service and technical writing skills
• Self-starter who adapts quickly to new knowledge

Core Competencies

Demonstrates extensive experience in SAP systems management, particularly in S/4HANA, with a strong focus on transition planning, incident management, and client service delivery. Proven ability to lead diverse teams, optimize processes, and ensure compliance with organizational standards.

Highest-signal resume keywords

• SAP S/4HANA Management
• Transition Planning
• Incident Management
• ITIL Certification
• Leadership and People Management

Hard Skills

• SAP FICO
• SAP SD
• SAP MM
• SAP PM
• SAP PS
• SAP ABAP
• SAP Basis
• Governance
• Budget Management
• Process Optimization

Soft Skills

• Leadership
• Communication
• Interpersonal Skills
• Client Service
• Presentation Skills

Certifications & Qualifications

• SAP Certification
• ITIL Certification

Industry Keywords

• ERP Advisory
• Application Support
• Managed Services
• Change Request Management
• Problem Management