Senior Manager - SAP Solution Architecture

EY; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

EY Consulting in Bengaluru is seeking a Senior Manager to join our TechOps team as S4 CoE/AMS Lead, with 10–15 years of SAP experience across key modules and Private Cloud on RISE. You will establish and run the SAP Center of Excellence, define governance, policies and KPIs, and oversee L1–L3 support plus release management.

Lead a diverse team of SAP and non‑SAP analysts, manage large SAP engagements, ensure on-time, on-budget delivery, drive continuous improvement, and coordinate with

Qualifications

• 10–15 years of SAP experience across FICO, MM, SD, PP and related modules.
• Strong communication and stakeholder management skills.
• Proven experience in setting up and leading SAP CoE/AMS organizations.
• Hands-on SAP with Private Cloud on RISE is a plus.

Responsibilities

• People management: lead a diverse SAP/IT team and foster an inclusive environment.
• Delivery management: oversee large SAP engagements, ensure on-time, on-budget delivery.
• Support and training: provide L1–L3 support and conduct trainings as needed.
• Incident management: diagnose and resolve incidents and coordinate with SAP for escalations.
• Problem management: identify root causes and drive permanent fixes.
• Release management: manage SAP system administration and upgrades.
• Organization setup: build the SAP Center of Excellence from scratch with governance.
• Policy and procedure development: implement SAP operations policies and standards.
• KPIs: define and monitor performance metrics for the CoE and modules.
• Team leadership: mentor and manage performance of SAP analysts.
• Stakeholder collaboration: align SAP strategy with business goals.
• Project management: lead SAP projects with resource allocation and budgeting.
• Continuous improvement: seek automation and optimization opportunities.

Skills

Team Leadership

SAP FICO Expertise

Stakeholder Management

Job description

The Opportunity

EY Consulting is a fast-moving, high-growth area with huge potential. We are currently recruiting for a Senior Manager to join our TechOps team. This team offers variety, challenge, responsibility and the opportunity to realize your leadership potential. We are seeking a highly accomplished and experienced S4 CoE (Center of Excellence)/ AMS- Application Management Support Lead with 10-15 years of experience to spearhead the management and coordination of various SAP functional modules and IT governance activities within our support organization. The ideal candidate will be setting up and managing leading a team of SAP and Non- SAP support analysts responsible for FICO, MM, SD, PP, EPPM, Basis, MDM, Logical Access and integration functions, ensuring seamless operations, alignment with organizational goals, setting up the organization from scratch, developing policies, procedures, and KPIs, and driving innovation through their extensive expertise. L1, L2, L3 support, WRICEFs, Release management and system monitoring and integration platform support are in his/her scope. Strong FICO hands-on experience, Private Could SAP on RISE experience, excellent communication skills and managing stakeholders is a must.

Your Key Responsibilities

• People Management: Effectively lead the team with diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.
• Delivery Management: Participate in large scale SAP client engagements. Consistently deliver quality client services, driving high-quality work products within the expected timeframes and on budget. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Manage expectations of client service delivery. Stay abreast of current business and industry trends relevant to the client's business. Should be a self-starter with excellent verbal and written communication skills. Should be comfortable interfacing with a client on a daily basis. This role requires daily interaction with the client at many levels.
• Support and Training: Address How to questions and provide L1 support, hand holding activities to the users wherever required, conduct training need assessment members and planning and delivery of these trainings.
• Incident Management: To manage resolution of the incidents by restoring services (Diagnose and resolve issues/incidents promptly L2-L3) and communicate the solution to the end user. This process manages the day-to-day support interface between end users and Service Providers. If needed escape tickets to SAP and follow up till reply is received from SAP (L4 in SAP).
• Problem Management: To lead to identify the problems in the application and eliminate them by removing the root cause of the problem. Maintain a healthy queue of problems with its related triage and solutions implemented.
• Release Management: Manage the Basis Analysts responsible for SAP system administration, release management, maintenance, performance tuning, and upgrades.
• Organization Setup: Take the lead in setting up the SAP Center of Excellence from scratch, including defining processes, assembling the team, establishing governance frameworks, and aligning with strategic objectives.
• Policy and Procedure Development: Develop and implement comprehensive policies and procedures for SAP operations, ensuring adherence to industry best practices and organizational standards.
• Key Performance Indicators (KPIs): Define, track, and manage key performance indicators for the SAP CoE and functional modules, ensuring alignment with business goals and continuous improvement.
• Team Leadership: Provide guidance, mentorship, and performance management to a diverse team of SAP analysts, fostering a collaborative and results-oriented work environment.
• Stakeholder Collaboration: Collaborate with business stakeholders to understand requirements, align SAP strategies with business goals, and deliver effective solutions.
• Project Management: Lead SAP projects, ensuring timely delivery, budget adherence, and effective resource allocation to achieve project objectives.
• Continuous Improvement: Identify opportunities for process optimization, automation, and enhancement of SAP functionalities to drive efficiency and effectiveness.

Skills and attributes for success

• Team Leadership: Skilled in team leadership adhering to the project methodology and PMO processes/procedures, planning the data teams work, leading local and offshore resources, reporting status, logging and escalating risks/issues/decisions, participating in program governance, etc.
• Advanced knowledge and experience with SAP Finance
• Effectively team with diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.
• Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating enterprise domain knowledge with technology skills.