Technology Support Specialist

Infosys Limited; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Infosys BPM Limited in Hyderabad seeks a Technology Support Specialist to deliver technical support to customers and resolve incidents end-to-end.

You will troubleshoot IT infrastructure issues, log incidents in ServiceNow/Remedy, and communicate clearly with users. ITIL Foundation is preferred. This is a hands-on service desk role in a fast-paced environment.

Qualifications

• 1-3 years of experience in a technical support or service desk environment.
• Basic understanding of IT infrastructure, Windows OS, MS Office, and network fundamentals.
• Familiarity with ITSM tools such as ServiceNow, Remedy, or equivalent is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.

Responsibilities

• Provide technical support to customers and resolve incidents.
• Troubleshoot IT issues related to IT infrastructure and services.
• Log and track incidents using ITSM tools and communicate status to users.

Skills

IT infrastructure basics

Windows OS

MS Office

Network fundamentals

Communication skills

Problem solving

Customer handling

Education

Graduate

Tools

ServiceNow

Remedy

Job description

HYDERABAD, Infosys BPM Limited Technology Support Specialist

Job ID/Reference Code PROGEN-EXTERNAL-255155

Work Experience 1 - 3 Years

Job Title Technology Support Specialist

Educational Requirements GraduateService Line BPO TSO

Responsibilities

• Required Skills & Experience:
• 1-3 years of experience in a technical support or service desk environment.
• Basic understanding of IT infrastructure, Windows OS, MS Office, and network fundamentals.
• Familiarity with ITSM tools such as ServiceNow, Remedy, or equivalent is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.

1. Key Competency:1. Prior exposure to customer service or technical support roles.
2. 2. Multi-language proficiency will be an added advantage.

• Certifications: ITIL Foundation certification (preferred but not mandatory).