Technology Support I-Unix, SQL

JPMorganChase; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

JPMorganChase in Mumbai hires a Technology Support I to ensure stability of production application flows and seamless user experience. You will troubleshoot incidents, monitor environments, and escalate following policy.

You'll work with AI-assisted tools to speed up triage, apply ITIL-aligned practices, and contribute to reliability across on-prem and cloud components.

Qualifications

• 1+ year of experience in troubleshooting IT services.
• Experience with large-scale on-prem or cloud environments.
• Proficient in Java, Unix, SQL or Oracle.
• Knowledge of scheduling tools like Autosys or Control-M.
• Hands-on AWS experience.
• Ability to validate AI-assisted incident recommendations.

Responsibilities

• Troubleshoot production application flows end-to-end.
• Improve operational stability and availability via problem management.
• Monitor production environments for anomalies with observability tools.
• Identify and document basic issues and potential solutions.
• Support management of incidents, problems, changes; escalate per policy.
• Use AI capabilities to speed up incident triage while ensuring security.
• Apply reuse-first AI practices to identify recurring interruptions and remediation.

Skills

Troubleshooting

Large-scale infra

Java/Unix/SQL/Oracle

Scheduling tools

AWS services

AI-assisted incident handling

Job description

Job Description

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

Job Description

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in Commercial & Investment Bank Payments Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job Responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalates in compliance with firm policy and processes
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and initial problem analysis (e.g., summarizing logs/symptoms into hypotheses), validating outputs and handling operational data according to sensitivity and security requirements
• Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

Required Qualifications, Capabilities, And Skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• Proficient in any of distributed technology: Java/Unix/ SQL/Oracle
• Knowledge of any of scheduling tool for ex. Autosys/control M
• Should have hands on experience of AWS services and concepts
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations

Preferred Qualifications, Capabilities, And Skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.