Forward Deployed Engineer

TymblHub; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture is seeking a Forward Deployed Software Engineer in Pune, India, onsite. You will organize deployment of AI workflows across platforms and collaborate with teams to troubleshoot, monitor, and maintain critical business systems.

The role emphasizes hands-on design, deployment of GenAI/Agentic AI, and active SME participation, with a focus on scalable, enterprise-grade solutions.

Qualifications

• Must-have: ServiceNow IT Service Management (ITSM).
• Experience: minimum 5 years in relevant role.
• Educational background: 15 years full-time education completed.

Responsibilities

• Lead AI-driven solution design and delivery by applying GenAI and Agentic AI.
• Work as an SME, independently contributing in team discussions.
• Engage in regular communication with stakeholders to provide updates on issue resolution.

Skills

ServiceNow ITSM

Education

15 years full-time education

Job description

# Forward Deployed EngineerAccenturePosted on October 10, 2026---Experience5 - 7 yrsJob LocationPune, IndiaVacancy1DesignationForward Deployed Software EngineerJob TypeONSITE---## Job Description## Job Summary**Project Role:** Forward Deployed Engineer**Project Role Description:** Organize the deployment of AI workflows and architectures across diverse AI and technology platforms. Facilitate solution design across enterprise technology stack to integrate into the ecosystem of AI models and multi provider platforms.### Key Qualifications* **Must-have skills:** ServiceNow IT Service Management (ITSM)* **Good-to-have skills:** Not specified* **Minimum experience:** 5 years* **Educational qualification:** 15 years full-time educationSeeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation.## Job DescriptionAs an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in proactive monitoring and maintenance of systems, contributing to the overall reliability and performance of the applications you support. Your role will also include documenting solutions and sharing knowledge with team members to foster a culture of continuous improvement.AI POWERED TECH TALENT## Key ResponsibilitiesLead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.* Expected to perform independently and become an SME.* Required active participation/contribution in team discussions.* Contribute in providing solutions to work-related problems.* Assist in the development and implementation of best practices for application support.* Engage in regular communication with stakeholders to understand their needs and provide timely updates on issue resolution.## Requirements### Professional & Technical SkillsStrong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.#### Mandatory Skills & Experience* Proficiency in **ServiceNow IT Service Management**.* Minimum 3 years of experience in **ServiceNow IT Service Management**.#### General Skills* Strong analytical and problem-solving skills to diagnose and resolve issues effectively.* Experience with incident management and service request fulfillment processes.* Familiarity with **ITIL framework** and its application in service management.* Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.---