Technology Support Engineer

Accenture; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture is seeking a Technology Support Engineer in Kolkata to resolve incidents and manage RFCs across multiple business systems. The role emphasizes incident resolution, knowledge base updates, and collaboration with vendors and service management teams to drive quick issue resolution.

The candidate should have strong MySQL Database Administration skills, 7.5+ years of experience, and 15 years of full-time education.

Qualifications

• Must have 7.5 year(s) of experience
• Experience with incident resolution and problem management
• Ability to create and implement RFCs and update knowledge bases

Responsibilities

• Resolve incidents across multiple business system components and ensure operational stability
• Collaborate with vendors and service management teams for issue analysis and resolution
• Develop and maintain RESTful APIs and integrate front-end/backend components

Skills

MySQL Database Administration

Education

15 years full time education

Job description

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : MySQL Database Administration

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

We're looking for a visionary Full Stack Data Engineer on cognitive Hybrid Cloud technologies across public and Private cloud Technologies (Thought leaders, Technical Leads and Practitioners) at senior career levels to work on business development, transformation and modernization solutions and technology crisis management. The focus is to manage client technology landscape and value add through innovation and though leadership, address complex technical challenges faced by our clients. We also have emerging research and collaboration with our eco-system partners which needs to be taken up for creating GTM Offerings, Co-Create Innovative Assets and developing new deal pipeline.

Key Responsibilities

• Engineer, Architect, manage, and optimize SQL and NoSQL databases (e.g., Pracle, MySQL, PostgreSQL, MongoDB, DynamoDB.), including schema design and query optimization.
• Integrate and manage cloud platform services (preferably AWS), utilizing AWS-managed services such as Lambda, EC2, S3, RDS, and DynamoDB.
• Develop RESTful APIs and ensure seamless front-end/back-end integration.
• Automate infrastructure provisioning and deployments using Infrastructure as Code (CloudFormation, Terraform), and maintain CI/CD pipelines.
• Ensure optimal performance, scalability, and security for databases and application stacks.
• Monitor, troubleshoot, and resolve production issues for database and application layers.
• Participate in code reviews, testing, and agile team collaboration
• Support Full Stack Application Development
• Support Implementation of authentication, authorization, and session management features.
• Collaborate with designers to ensure intuitive UI/UX aligned with user needs.
• DevOps & Cloud Integration
• Deploy and maintain applications on cloud platforms (AWS, Azure, GCP).
• Automate testing, CI/CD pipelines, and infrastructure as code where applicable.
• Monitor application performance, troubleshoot issues, and optimize for scalability

Required Skills

• Database Systems (RDBMS, No SQL and Cloud DB)
• Oracle and MS SQL or MySQL and MongoDB Postgres DB- Cloud DB.
• Infrastructure as a Code & Scripting
• Terraform or Ansible - Shell Scripting and Python, Power Shell, Power CLi
• Public Cloud IaaS and Associated PaaS
• AWS / Azure/ GCP - S3, Blobs, VPCs, vNet, LBs Cloud Watch, Stack Driver, Azure Mon
• Cloud Native and Containers
• PODMAN, Docker Openshift and AKS and GKE and EKE
• Operating Systems Platform
• Windows/ ADS or AIX and Solaris and HPUX
• Middleware (Web Servers, Message Qs, Managed Apps, MFT, Job Schedulers
• IIS, Apache, JBOSS, WebSphere/ Web Logic MFTs, MQ Series, Control M or Autosys or TWS and MTFs
• Backup and Storage
• Commvault, IBM, Hitachi Backup, Cloud Front, Amazon S3, Azure Storage.
• Observability & Environment Health
• observability tools (Nagios /SolarWinds/Netcool, Prometheus, ELK) and Environment Health and Capacity Management and Tech Debt and FinOps
• Enterprise AI
• Agentic AI Framework (CrewAI, LangGraph, AutoGen) and Responsible AI Concepts and AI Guardrails

Mandatory Certifications

Recommended Certifications

SQL / Relational DBs

• Oracle Database SQL Certified Associate
• Microsoft Certified: Azure Database Administrator Associate (DP-300)

PostgreSQL

• EDB Certified PostgreSQL Associate or Professional

MySQL

• Oracle Certified Professional, MySQL Database Administrator

NoSQL / Modern DBs

• MongoDB Certified Developer or DBA
• Cassandra Certified Developer / Administrator

Data Engineering

• Databricks Certified Data Engineer Associate

ETL & Big Data

• Cloud Professional Data Engineer

Analytics

• Microsoft Power BI Data Analyst Associate (PL-300)

Additional Information

• The candidate should have minimum 7.5 years of experience in MySQL Database Administration.
• This position is based at our Kolkata office.
• A 15 years full time education is required. 15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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