Technology Support Engineer

Accenture; Khordha; On-site; INR 500,000 - 750,000; Full time

Job summary

Accenture in Bhubaneswar is seeking a Technology Support Engineer to resolve incidents and problems across multiple business system components, ensuring operational stability. The role includes creating and implementing RFCs and updating knowledge base articles to support effective troubleshooting.

Key responsibilities include monitoring system performance, collaborating with vendors and service management teams, and guiding junior members.

Qualifications

• Must have MySQL.
• Experience in database management and query optimization related to MySQL.
• Ability to troubleshoot and resolve database-related incidents effectively.
• Familiarity with backup and recovery procedures for MySQL databases.
• Understanding of database security best practices and access controls.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues.
• Support junior team members by sharing knowledge and providing guidance.

Skills

MySQL

Education

15 years full time education

Job description

Project Role

Technology Support Engineer

Project Role Description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills

MySQL

Good to have skills

NA

Minimum experience

Minimum 2 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational excellence.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and proactively identify potential issues.
• Support junior team members by sharing knowledge and providing guidance.

Professional & Technical Skills

• Must To Have Skills: Proficiency in MySQL.
• Experience in database management and query optimization related to MySQL.
• Ability to troubleshoot and resolve database-related incidents effectively.
• Familiarity with backup and recovery procedures for MySQL databases.
• Understanding of database security best practices and access controls.

Additional Information

• The candidate should have minimum 2 years of experience in MySQL.
• This position is based at our Bhubaneswar office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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