Application Support Engineer

Accenture; Mumbai City; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in Bengaluru is looking for an Application Support Engineer to investigate and resolve issues across critical business systems, acting as a software detective to ensure reliability and performance. The role requires proactive problem solving, collaboration with cross-functional teams, and delivering timely solutions in a dynamic environment.

The ideal candidate has at least 2 years of experience, with 15 years of full-time education, and strong SAP BTP Datasphere knowledge, along with

Qualifications

• Must To Have Skills: Proficiency in SAP BTP Datasphere.
• Experience in troubleshooting and diagnosing complex software issues within enterprise environments.
• Strong analytical skills to interpret system logs and performance metrics.
• Ability to work with multiple business system components and understand their interactions.
• Effective communication skills to collaborate with technical and non-technical teams.
• Familiarity with monitoring tools and incident management processes.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system dependencies and impact of issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools.
• Provide timely updates and clear communication to stakeholders regarding issue status and resolution progress.

Skills

SAP BTP Datasphere

Education

15 years full time education

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

SAP BTP Datasphere

Good to have skills

NA

Experience

Minimum 2 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system dependencies and impact of issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools.
• Provide timely updates and clear communication to stakeholders regarding issue status and resolution progress.

Professional & Technical Skills

• Must To Have Skills: Proficiency in SAP BTP Datasphere.
• Experience in troubleshooting and diagnosing complex software issues within enterprise environments.
• Strong analytical skills to interpret system logs and performance metrics.
• Ability to work with multiple business system components and understand their interactions.
• Effective communication skills to collaborate with technical and non-technical teams.
• Familiarity with monitoring tools and incident management processes.

Additional Information

• The candidate should have minimum 2 years of experience in SAP BTP Datasphere.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.