Technology Support Engineer

Accenture; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Accenture in Bengaluru seeks a Technology Support Engineer focused on resolving incidents across multiple business systems to ensure operational stability. You will create RFCs, update knowledge articles, and collaborate with vendors and internal teams to drive rapid solutions.

The role emphasizes proactive problem solving, change execution, and documentation to enhance support processes and business continuity. 5+ years of experience is required with SAP FSCM TRM expertise.

Qualifications

• Resolve incidents and problems across multiple business system components.
• Create and implement RFCs and update knowledge base articles.
• Collaborate with vendors and service management teams for issue analysis and resolution.

Responsibilities

• SME to guide the team and participate in key decisions.
• Engage with multiple teams to contribute on critical issues.
• Provide solutions to problems for the immediate team and cross-functionally.
• Coordinate with vendors and service management teams to drive resolution.
• Lead efforts to document and update knowledge base articles.
• Monitor systems and identify potential risks to minimize disruptions.

Skills

Problem solving

Incident management

Change management

Education

15 years full time education

Tools

SAP FSCM Treasury and Risk Management (TRM)

Job description

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : SAP FSCM Treasury and Risk Management (TRM)

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing change requests to improve system functionality and updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
• Lead efforts to document and update knowledge base articles to support efficient troubleshooting and knowledge sharing.
• Monitor system performance and proactively identify potential risks or incidents to minimize operational disruptions.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP FSCM Treasury and Risk Management (TRM).
• Strong problem-solving skills with the ability to analyze complex system issues and implement effective solutions.
• Experience in managing Requests for Change and understanding their impact on business operations.
• Ability to collaborate effectively with cross-functional teams and external vendors to resolve technical challenges.
• Good communication skills to document technical processes clearly and update knowledge base materials.
• Familiarity with incident and problem management processes within an enterprise IT environment.

Additional Information:

• The candidate should have minimum 5 years of experience in SAP FSCM Treasury and Risk Management (TRM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.