Technology Operations Analyst III

Jobtailor; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Jobtailor in Bengaluru is seeking a seasoned Ad Operations Specialist to manage day-to-day support, onboarding, and keyword moderation across company platforms and external partners. You will work to maintain campaign fulfilment standards, support advertisers, and collaborate with cross-functional teams to optimize ad-serving and activation processes.

You will troubleshoot issues, participate in audits, and ensure seamless execution of Sponsored Search, Sponsored Brands, and related ad products.

Qualifications

• Bachelor's Degree in Computer Science or BE in CS required
• Excellent articulation and communication skills
• 6+ years of experience with Sponsored Search / Self-serve platforms
• Willingness to work rotational shifts including PST hours
• Hands-on knowledge of ads tools and troubleshooting

Responsibilities

• Manage day-to-day support, onboarding, and keyword moderation across properties and external platforms
• Maintain KPIs and campaign fulfilment standards
• Support advertisers, Sales, and API partners with Sponsored Products and Sponsored Brands/Videos
• Coordinate with Ad Policy team on information and updates
• Review inbound requests and validate user access for internal and external users
• Collaborate across teams and provide product support
• Activate approved ads in ad server and provide solutions
• Communicate case status to global advertisers
• Conduct account and campaign audits using checklists
• Investigate issues and escalations in depth
• Influence team members and manage stakeholders
• Support account setup and campaign execution on Walmart platforms
• Troubleshoot issues to ensure ads render correctly
• Optimize ad-serving platform usage and share best practices

Job description

• Manage day-to-day support, onboarding, and keyword moderation deliverables across company-owned and operated properties and external distribution platforms
• Maintain assigned KPIs and the highest standards for campaign fulfilment
• Support advertisers, Sales, and API partners with Sponsored Products and Sponsored Brands/Videos solutions
• Coordinate with the Ad Policy team regarding relevant information and updates
• Review inbound requests and validate/manage user access for internal and external users
• Collaborate across teams, enhance product skills, and provide support as required
• Help advertisers activate approved ads in the ad server and provide solutions
• Communicate case status to global advertisers regarding campaigns and accounts
• Complete account and campaign audits using checklists, including go-live workflows
• Investigate issues and escalations in depth
• Influence team members, manage stakeholders, and communicate project/process updates
• Support account setup and campaign execution in Walmart Media Company-owned and operated platforms
• Troubleshoot campaign issues to ensure ads render correctly and prevent poor customer experiences
• Optimize ad-serving platform usage and provide current best practices

Requirements

• B.E. or any degree in Computer Science or another equivalent stream
• Excellent articulation and communication skills
• 6+ years of user experience with Sponsored Search / Sponsored Product self-serve platforms or relevant domain
• Willingness to work rotational shifts, including PST hours
• Strong familiarity with ad-serving technologies, platforms, and tools, with hands-on experience
• Hands-on knowledge of at least one ads tool: Keyword Bidding, Sponsored Search, Paid Search, Marketplace, or Sponsored Brands/Videos
• Hands-on experience troubleshooting campaign, tool, or platform issues
• Willingness to contribute to process efficiency and SOPs
• Campaign trafficking/optimization across Sponsored Search and Sponsored Brands/Videos
• Proven record of process efficiency
• Bachelor's degree plus 2 years' experience in project management, program management, program operations, or a related area; OR 4 years' experience in those areas
• Evidence of full vaccination as defined by CDC guidelines or approval of a medical or religious accommodation, as permitted by applicable law

Core Competencies

Demonstrates expertise in managing ad campaigns and optimizing ad-serving platforms while ensuring high standards for campaign fulfillment. Proficient in troubleshooting issues and collaborating across teams to enhance product skills and support advertisers effectively.

Highest-signal resume keywords

• Sponsored Search Experience
• Ad-Serving Technologies
• Campaign Trafficking
• Project Management
• Process Efficiency

Hard Skills

• Keyword Bidding
• Sponsored Products
• Paid Search
• Marketplace
• Campaign Optimization
• Troubleshooting
• KPI Management
• Account Audits
• User Access Management
• Ad Campaign Execution

Soft Skills

• Excellent Communication
• Stakeholder Management
• Influencing Team Members
• Collaboration
• Articulation

Certifications & Qualifications

• Bachelor's Degree in Computer Science
• Evidence of Full Vaccination

Industry Keywords

• Campaign Fulfillment
• Process Standard Operating Procedures
• User Experience
• Rotational Shifts
• PST Hours

Tools & Technologies

• Ad Server
• Sponsored Brands
• Campaign Management Tools
• Self-Serve Platforms
• API Solutions