Technology Analyst - IT Services

Infosys BPM; Pune District; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Infosys BPM is seeking an experienced network engineering leader to oversee engineers working on Cisco software, with emphasis on design, support, and deployment of Cisco products. The role involves leading IT support for a high-traffic network and ensuring system integrity.

The candidate will manage internal/external stakeholders, coordinate audits, and drive network performance improvements while maintaining security and documentation standards.

Qualifications

• Bachelor's degree in a related field with 8–15 yrs experience.
• Cisco CCNA/CCNP certifications preferred.
• Strong team leadership and stakeholder management skills.

Responsibilities

• Lead and mentor engineers working on Cisco network software.
• Configure, troubleshoot and maintain Cisco devices (ASA, Firepower, IPS, routers, switches).
• Ensure IT security compliance and audits; manage audit logs and access controls.

Skills

Team management

Client management

Communication

Cisco networking

Network security

Cisco routing

Documentation

Education

BE

CCNA

CCNP

Tools

Cisco IOS

ASA Firepower

Check Point

Job description

Job Description

Summary: Managing the engineers who are working extensively on Cisco network software and familiar with design, support, and deployment of Cisco products.
Leading the IT support team to ensure the maximum performance of a high traffic network infrastructure while maintaining system integrity.

Details: -

• Team management Having good experience in team management
  
• Client management Managing internal & external stakeholders on-going basis
  
• Communication- Excellent communication and problem-solving skills.
  
• Configure, troubleshooting & maintain IT network infra - Experience and knowledge of Cisco routing and switching; install, maintain, and configure Cisco devices like ASA, Firepower, IPS, Routers, Switches and Cisco AnyConnect. Also Knowledge and experience in Proxy setup and Checkpoint firewall management.
  Roles & Responsibilities
  
• IT security compliance & Audit
  o Managing the internal, external and client audits - Maintain Network security and compliance on ongoing basis like security patches, updated IOS, review audit logs, access controls, maintain and update network security guidelines, participate in IT security audits and mitigate risks & findings.
  
• Network performance Reports - Assess network performance to address business requirements and recommends for network planning and upgrades on systems. Also plan for upgrading/replacing hardware and software in the network.
  
• ITIL Tracking and Reporting Capacity management, change management, vendor management and incident management, including Performing disaster recovery operations.
  
• Availability 24x7 support availability; Flexible schedule, including the ability to work nights and weekends.
  
• Documentation: Ability to create accurate network diagrams and documentation for design and planning network communication systems.
  
• Education & experience - Bachelors degree in network administration, information technology, computer science, or a related field with 8 - 15 yrs experience.
  
• Certification: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP)
  Educational Requirement
  BE
  Preferred Skills
  TIG->Standard TIG
  Service Line
  Computers & Communications Division