Technical Writing Specialist

Umanist NA; Gurugram District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Umanist NA is seeking a Technical Writing Specialist to craft clear, structured content for a B2B SaaS/e-commerce tech context. You will translate complex software features and workflows into user-friendly documentation, APIs references, and knowledge base articles, collaborating with engineering, product, QA, and support teams.

You will maintain guides, manuals, FAQs, and inline help, ensure consistency, and update content with product changes and new features.

Qualifications

• 2-5 years of experience in Technical Writing, Technical Content Development, Product Documentation, or a related field.
• Hands-on experience creating API references, product manuals, integration guides, and knowledge-base articles.
• Working knowledge of REST APIs, JSON, webhooks, and basic software development concepts.
• Familiarity with Confluence, Notion, Git, Markdown, Swagger/OpenAPI, or similar documentation platforms.
• Understanding of software product workflows, system functionalities, and technical integrations.
• Excellent written communication, research, editing, and proofreading skills.
• Strong analytical abilities and attention to detail.
• Ability to work independently and collaborate with multiple stakeholders.

Responsibilities

• Develop and maintain functional guides, technical references, integration manuals, FAQs, and online help resources.
• Translate software features, system workflows, and technical processes into clear and structured documentation.
• Coordinate with engineering, product, QA, and support teams to gather and validate technical information.
• Prepare reference materials covering API functionality, system integrations, configurations, and data exchange processes.
• Create user manuals, implementation guides, troubleshooting documents, and step-by-step process instructions.
• Review existing content and update documentation in line with product changes and technical enhancements.
• Maintain consistency in documentation formats, terminology, writing standards, and content organization.
• Develop relevant content based on user requirements to improve product understanding and usability.
• Coordinate with internal teams to ensure documentation is available for new feature releases and enhancements.
• Incorporate stakeholder feedback to improve documentation quality and accuracy.
• Maintain organized documentation repositories and revision history using appropriate tools.

Skills

Technical writing

API documentation

REST APIs

Markdown

Confluence

Notion

Git

Swagger/OpenAPI

Attention to detail

Tools

Confluence

Notion

Git

Markdown

Swagger/OpenAPI

Job description

Technical Writing Specialist

Experience:** 2-5 Years

Role Overview

We are looking for a detail-oriented professional responsible for developing clear, structured, and user-friendly technical content. The role involves understanding software functionalities, technical processes, and product workflows and converting them into documentation that can be easily understood by technical and non-technical audiences.

The individual will collaborate with cross-functional teams to gather information, prepare technical resources, and ensure documentation remains accurate and updated.

Key Responsibilities

• Develop and maintain functional guides, technical references, integration manuals, FAQs, and online help resources.
• Translate software features, system workflows, and technical processes into clear and structured documentation.
• Coordinate with engineering, product, QA, and support teams to gather and validate technical information.
• Prepare reference materials covering API functionality, system integrations, configurations, and data exchange processes.
• Create user manuals, implementation guides, troubleshooting documents, and step-by-step process instructions.
• Review existing content and update documentation in line with product changes and technical enhancements.
• Maintain consistency in documentation formats, terminology, writing standards, and content organization.
• Develop relevant content based on user requirements to improve product understanding and usability.
• Coordinate with internal teams to ensure documentation is available for new feature releases and enhancements.
• Incorporate stakeholder feedback to improve documentation quality and accuracy.
• Maintain organized documentation repositories and revision history using appropriate tools.

Skills & Qualifications

Experience in B2B SaaS platforms, software products, or e-commerce technology will be a good fit.

• 2-5 years of experience in Technical Writing, Technical Content Development, Product Documentation, or a related field.
• Strong ability to understand technical concepts and communicate them through simple, structured, and reader-friendly content.
• Hands-on experience creating API references, product manuals, integration guides, and knowledge-base articles.
• Working knowledge of REST APIs, JSON, webhooks, and basic software development concepts.
• Familiarity with Confluence, Notion, Git, Markdown, Swagger/OpenAPI, or similar documentation platforms.
• Understanding of software product workflows, system functionalities, and technical integrations.
• Excellent written communication, research, editing, and proofreading skills.
• Strong analytical abilities and attention to detail.
• Ability to work independently and collaborate with multiple stakeholders.

Skills: product manuals,rest apis,markdown,technical content development,json,integration guides,technical writing,technical concepts,api references,webhooks,product documentation