Technical Writer

Gainwell Technologies; India; A distancia; INR 500.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work opportunity

Descripción de la vacante

Gainwell Technologies LLC in India seeks a technically proficient Technical Writer to create, update, and maintain product documentation, including manuals, system guides, online help, and developer guides. You will work closely with product managers and developers, ensuring clear, concise writing and consistent formatting using MadCap Flare.

The role emphasizes version control, quality assurance, and alignment with healthcare product requirements while avoiding PHI/PII exposure.

Formación

• Bachelor's degree in management, computer science, information systems, or related field preferred.
• Ability to work independently across multiple projects and meet deadlines.
• Strong writing skills and ability to convey complex information clearly.

Responsabilidades

• Create, update, and maintain manuals, system guides, online help, and developer guides.
• Collaborate with product managers, developers, and QA teams to gather information and ensure documentation requirements.
• Leverage MadCap Flare to produce and manage documentation with consistent styles and formatting.
• Implement version control and maintain documentation history for audits.

Conocimientos

Technical writing

Independent working

Deadline oriented

Cross-functional communication

Educación

Bachelor's degree in management or CS/IS

Herramientas

MadCap Flare

Descripción del empleo

Summary

As a Technical Writer at Gainwell, you will be responsible for creating, updating, and maintaining technical documentation, including manuals, system guides, online help systems, and developer guides. You will have a strong understanding of technical subjects, excellent writing skills, and the ability to convey complex information clearly and concisely. This role is strictly involved in documenting the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to documentation of the product and does not include handling or processing of sensitive health information.

Summary

As a Technical Writer at Gainwell, you will be responsible for creating, updating, and maintaining technical documentation, including manuals, system guides, online help systems, and developer guides. You will have a strong understanding of technical subjects, excellent writing skills, and the ability to convey complex information clearly and concisely. This role is strictly involved in documenting the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to documentation of the product and does not include handling or processing of sensitive health information.

Your role in our mission

Domain Expertise & Essential Job Functions

• Develop and Maintain Documentation:
• Create, edit, and manage guides, technical manuals, release notes, online help, and other documentation for healthcare products.
• Ensure all documentation is clear and concise.
• Update documentation to reflect new features, enhancements, and changes in the products.
• Collaborate with Cross-Functional Teams:
• Work closely with product managers, developers, and quality assurance teams to gather information and understand documentation requirements.
• Participate in product development meetings to stay informed about new features and updates.
• Utilize MadCap Flare:
• Leverage MadCap Flare to create and manage documentation projects.
• Ensure consistent use of styles, templates, and formatting across all documentation.
• Version Control and Management:
• Implement and manage version control processes for documentation.
• Track changes and maintain documentation history for reference and audit purposes.
• Quality Assurance:
• Review and edit documentation for accuracy, completeness, and compliance with company standards.
• Conduct usability testing to ensure documentation meets the needs.
• Continuous Improvement:
• Stay updated with industry trends and best practices in technical writing and healthcare.
• Propose and implement improvements to documentation processes and tools.
  

Basic Qualifications

What we're looking for

• Bachelor's degree in management, computer science, information systems, or related field preferred
• An ability to work independently across multiple projects, and to meet deadlines.
• An ability to rapidly grasp and apply complex business and technical concepts.
• Entrepreneurial in your approach and able to work with minimal supervision.
• Must have a sound understanding of the software development and software test lifecycle.
• Must have a sound understanding of the Agile methodology.
• Ability to communicate easily with a diverse group of people.
  

Other Qualifications

• Good in technical design skills
• Good communication skills to communicate with customers, support personnel, and management.
• Good analytical and problem-solving skills
• Good organization skills to balance and prioritize work.
• Ability to handle multiple tasks simultaneously and switch between tasks quickly.
• Ability to work independently and as part of a team.
  

What You Should Expect In This Role

• Shift time - 2 pm to 11 pm IST
• Remote work opportunity