Technical Trainer - Home Appliances

RentoMojo; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Impactful role in enhancing warehouse operations efficiency

Dynamic work environment with an innovative team

Contribution to a company revolutionizing the furniture rental industry

Job summary

A leading furniture rental company based in Hyderabad is looking for a passionate Trainer - Quality & Process. This role involves developing and delivering training programs to ensure high standards in warehouse operations. The ideal candidate should have a Bachelor's degree and at least 2 years of experience in after-sales service, with strong skills in operations management and quality control. Join a dynamic team improving processes in a rapidly evolving industry.

Qualifications

• Minimum 2 years of after-sales service experience.
• Proven expertise in training program development and delivery.
• Strong understanding of warehouse operations and quality control procedures.
• Exceptional communication, interpersonal, and coaching skills.
• Capability to multitask and prioritize in a dynamic work environment.
• Strong analytical and problem-solving abilities.
• Technical background in appliance after‑sales services which could contribute to content development.
• Commitment to continuous improvement and quality standards.
• Technical background in appliance after‑sales services which could contribute to content development.

Responsibilities

• Develop, deliver, and maintain training programs focused on quality and warehouse processes.
• Manage and coordinate training rollout across all cities.
• Monitor adherence to Standard Operating Procedures and manage feedback.
• Serve as the subject matter expert for the appliance category.
• Design and implement quality control procedures for warehouse operations.
• Conduct regular training sessions, coaching, and mentoring.
• Observe and audit warehouse operations for improvements.
• Develop and implement process improvements.
• Maintain and update training materials and documentation.
• Collaborate with cross-functional teams to resolve quality control issues.
• Track and analyze training effectiveness using metrics.
• Support continuous improvement through technology adoption.
• Prepare and maintain comprehensive documentation for training, audits, and quality control activities.
• Stay informed on industry trends and best practices in warehouse operations and quality management.

Skills

operations

problem-solving

analytical skills

technical trainers

after-sales service

quality control procedures

quality control

management

process improvement

training

home appliances

training program development

coaching and mentoring

communication

Microsoft Office suite

communication skills

inventory management

warehouse operations

G suite

Education

Bachelor's degree

Tools

Microsoft Office Suite

G Suite

Job description

Base pay range

Base pay range not disclosed.

About The Role

RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes.

Responsibilities

• Develop, deliver, and maintain training programs focused on quality, after-sales service, and warehouse processes.
• Manage and coordinate training rollout across all cities for helpers, drivers, executives, and managers using classroom sessions, online videos, and handbook-based learning.
• Monitor adherence to Standard Operating Procedures (SOPs); manage feedback and escalation loops and implement targeted retraining where necessary.
• Serve as the subject matter expert (SME) for the appliance category and contribute to technical content development.
• Design and implement quality control procedures, policies, and best practices for warehouse operations.
• Conduct regular training sessions, coaching, and mentoring to ensure staff have the required knowledge and skills for quality control, inventory management, and order fulfillment.
• Observe and audit warehouse operations to identify gaps and opportunities for improvement.
• Develop and implement process improvements to optimize operations and uphold quality standards.
• Maintain and update training materials and documentation to reflect procedural and policy changes.
• Collaborate with cross-functional teams to investigate and resolve quality control issues.
• Track, measure, and analyze training effectiveness using metrics; iterate and improve programs based on results.
• Support continuous improvement through technology adoption and implementation of industry best practices.
• Prepare and maintain comprehensive documentation for training, audits, and quality control activities.
• Stay informed on industry trends and best practices in warehouse operations and quality management.

Qualifications

• Bachelor's degree and minimum 2 years of after-sales service experience.
• Proven expertise in training program development and delivery.
• Strong understanding of warehouse operations and quality control procedures.
• Exceptional communication, interpersonal, and coaching skills.
• Capability to multitask and prioritize in a dynamic work environment.
• Strong analytical and problem‑solving abilities.
• Proficiency in Microsoft Office Suite or G Suite tools.
• Commitment to continuous improvement and quality standards.
• Technical background in appliance after‑sales services which could contribute to content development.

Benefits

• Competitive salary and benefits package.
• Impactful role in enhancing warehouse operations efficiency and quality.
• Dynamic work environment with an innovative team.
• Contribution to a company revolutionizing the furniture rental industry.

Skills: operations, problem‑solving, analytical skills, technical trainers, after‑sales service, appliances, quality control procedures, quality control, management, process improvement, training, home appliances, training program development, coaching and mentoring, communication, Microsoft Office suite, communication skills, inventory management, warehouse operations, G suite.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

Internet Publishing

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This range is provided by RentoMojo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.