Technical Trainer - Home Appliances

RentoMojo; Chennai District; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Dynamic work environment

Impactful role in operations efficiency

Job summary

A leading furniture rental company is seeking a Trainer – Quality & Process to join their warehouse team. This role focuses on developing training programs to ensure high-quality standards and efficient operations. Candidates should hold a Bachelor's degree with a minimum of 2 years of after-sales service experience, along with strong communication, analytical, and problem-solving skills. Join an innovative team and contribute to enhancing warehouse efficiency and quality.

Qualifications

• Minimum 2 years of after-sales service experience.
• Proven expertise in training program development and delivery.
• Strong understanding of warehouse operations and quality control procedures.
• Exceptional communication, interpersonal, and coaching skills.
• Capability to multitask and prioritize in a dynamic work environment.
• Strong analytical and problem-solving abilities.
• Commitment to continuous improvement and quality standards.

Responsibilities

• Develop, deliver, and maintain training programs focused on quality and warehouse processes.
• Manage training rollout across all cities for various roles using diverse methods.
• Monitor adherence to SOPs and implement retraining as needed.
• Collaborate with cross-functional teams to address quality control issues.

Skills

Operations

Problem-solving

Analytical skills

Quality control procedures

Communication

Training program development

Coaching and mentoring

Inventory management

Warehouse operations

Technical trainers

Education

Bachelor’s degree

Tools

Microsoft Office Suite

G Suite

Job description

About The Role

RentoMojo is seeking a passionate and energetic Trainer – Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes.

Key Responsibilities

• Develop, deliver, and maintain training programs focused on quality, after‑sales service, and warehouse processes.
• Manage and coordinate training rollout across all cities for helpers, drivers, executives, and managers using classroom sessions, online videos, and handbook‑based learning.
• Monitor adherence to Standard Operating Procedures (SOPs); manage feedback and escalation loops and implement targeted retraining where necessary.
• Serve as the subject matter expert (SME) for the appliance category and contribute to technical content development.
• Design and implement quality control procedures, policies, and best practices for warehouse operations.
• Conduct regular training sessions, coaching, and mentoring to ensure staff have the required knowledge and skills for quality control, inventory management, and order fulfillment.
• Observe and audit warehouse operations to identify gaps and opportunities for improvement.
• Develop and implement process improvements to optimize operations and uphold quality standards.
• Maintain and update training materials and documentation to reflect procedural and policy changes.
• Collaborate with cross‑functional teams to investigate and resolve quality control issues.
• Track, measure, and analyze training effectiveness using metrics; iterate and improve programs based on results.
• Support continuous improvement through technology adoption and implementation of industry best practices.
• Prepare and maintain comprehensive documentation for training, audits, and quality control activities.
• Stay informed on industry trends and best practices in warehouse operations and quality management.

Preferred Qualifications

• Bachelor’s degree and minimum 2 years of after‑sales service experience.
• Proven expertise in training program development and delivery.
• Strong understanding of warehouse operations and quality control procedures.
• Exceptional communication, interpersonal, and coaching skills.
• Capability to multitask and prioritize in a dynamic work environment.
• Strong analytical and problem‑solving abilities.
• Proficiency in Microsoft Office Suite or G Suite tools.
• Commitment to continuous improvement and quality standards.
• Technical background in appliance after‑sales services which could contribute to content development.

Benefits

• Competitive salary and benefits package.
• Impactful role in enhancing warehouse operations efficiency and quality.
• Dynamic work environment with an innovative team.
• Contribution to a company revolutionizing the furniture rental industry.

Skills

operations, problem‑solving, analytical skills, technical trainers, after‑sales service, appliances, quality control procedures, quality control, management, process improvement, training, home appliances, training program development, coaching and mentoring, communication, Microsoft Office Suite, communication skills, inventory management, warehouse operations, G Suite