Technical Trainer

Segment (Twilio); Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Dormont Manufacturing Co, located in Pune, is looking for a Technical Trainer who will contribute to product enablement and internal capability building. This role combines technical depth with structured learning design and offers a hybrid work model.

The ideal candidate will assist in training Technical Implementation Engineers and support teams, develop training materials, and document implementation best practices. A strong understanding of enterprise IT products and clear communication skills are essential for success in this role.

Qualifications

• 3–7 years of training experience in Enterprise IT products.
• Strong understanding of operating systems, networking, and cybersecurity concepts.
• Ability to manage parallel responsibilities effectively.

Responsibilities

• Deliver structured training sessions for TIEs and support teams.
• Assist in developing training materials including instructor-led modules and lab guides.
• Document implementation best practices and identify automation opportunities.

Skills

Strong troubleshooting mindset

Clear communication and presentation skills

Ability to learn complex technical systems independently

Understanding of enterprise software fundamentals

Tools

Python

Bash

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title: Technical Trainer

Role Overview

We are looking for a technically strong and growth-oriented Technical Trainer who will contribute to product enablement, implementation training, and internal capability building for assigned Qualys products.

This role is designed as a progressive ownership role. Over time, the Technical Trainer will evolve into a Product Owner for assigned products — owning implementation frameworks, structured training programs, and mentoring Technical Implementation Engineers (TIEs).

This position combines technical depth, hands‑on implementation exposure, and structured learning design.

Work Model

Relocation to Pune required.

Hybrid model: 3 days in office, 2 days remote.

Global Role - may involve Night shifts to Train global audience

Role Structure

This is a dual‑impact role involving:

• Training Design & Delivery
• Implementation Exposure & Enablement

As you grow in the role, you will progressively take ownership of product‑level enablement responsibilities.

Key Responsibilities (Initial Phase)

Training Delivery & Content Development

• Deliver structured technical training sessions for:
  • Technical Implementation Engineers (TIEs)
  • Support teams
  • Engineering stakeholders (where required)
• Assist in developing training materials including:
  • Instructor‑led modules
  • Lab guides
  • Break‑fix scenarios
  • Assessments
• Support creation and maintenance of virtual lab environments
• Consolidate product knowledge into structured learning modules aligned with learning principles
• Participate in New Product Introduction (NPI) knowledge consolidation

Implementation Exposure

• Shadow and assist in customer onboarding projects
• Participate in architecture discussions and deployment reviews
• Understand implementation milestones, deployment sequencing, and integration workflows
• Support documentation of implementation best practices
• Identify automation opportunities in onboarding processes

Progressive Ownership (Growth Path)

Over time, the Technical Trainer is expected to grow into:

• Owning a defined group of products end‑to‑end
• Designing structured implementation training programs independently
• Training TIEs on deployment models and architecture validation
• Training Support and Engineering on internal architecture and troubleshooting
• Mentoring TIEs during post‑training implementation cycles
• Executing implementation projects independently
• Researching product behavior, APIs, and integrations independently (without relying on SMEs for every knowledge requirement)
• Defining onboarding frameworks and standard deployment patterns

The role is designed to evolve into full product ownership based on demonstrated capability and technical depth.

Required Skills & Experience

• 3–7 years of working or Training experience in Enterprise IT products (Security, DevOps, QA, Support, or Implementation roles)

• Strong understanding of enterprise software fundamentals:

  • Operating Systems
  • Networking
  • Cybersecurity concepts
  • Cloud Platform fundamentals
  • APIs
  • Databases

• Strong troubleshooting mindset

• Ability to learn complex technical systems independently

• Clear communication and presentation skills

• Interest in both implementation and training domains

• Ability to manage parallel responsibilities effectively

Preferred Qualifications

• Experience in Technical Support , customer onboarding , Technical Training or technical implementation
• Exposure to public cloud platforms (AWS, Azure, GCP, OCI)
• Basic scripting experience (Python, Bash, API scripting)
• Experience building lab environments
• Familiarity with Qualys products

What Success Looks Like in this role

• High‑quality, structured training programs aligned with real implementation scenarios
• Increased independence in implementation enablement and knowledge consolidation
• Smooth transition into product‑level ownership responsibilities
• Strong technical capability uplift across internal teams