Technical Team Lead - AWS

Ahead; Gurugram District; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Ahead is seeking a Technical Team Lead Managed Services to oversee cloud transformation and managed services engagements. The role requires a blend of technical expertise and team management, ensuring exceptional outcomes across multi-cloud environments.

The ideal candidate will lead a team of cloud engineers, drive the adoption of automation frameworks, and maintain client relationships while delivering innovative solutions. Strong expertise in AWS and Azure is essential.

Qualifications

• 10+ years of overall IT industry experience.
• 8+ years of hands-on experience in Cloud, DevOps, Automation, and Platform Engineering.
• Expert-level knowledge of AWS and/or Microsoft Azure cloud platforms.

Responsibilities

• Lead cloud transformation and managed services engagements.
• Design and implement complex cloud solutions.
• Serve as primary technical escalation point for clients.

Skills

Cloud Transformation

DevOps

Platform Engineering

Automation

Team Leadership

Education

Relevant IT Degree or Equivalent

Tools

AWS

Azure

Terraform

GitHub

Kubernetes

Job description

The Technical Team Lead Managed Services (Public Cloud) serves as a strategic technical leader, trusted advisor, and subject matter expert across Public Cloud technologies, Platform Engineering, DevOps, Automation, and Cloud Operations. This role is responsible for leading the design, implementation, support, and continuous improvement of enterprise‑grade cloud solutions while driving operational excellence and ensuring exceptional customer outcomes. As a Team Lead, the individual provides both technical and people leadership, overseeing a team of cloud engineers responsible for delivering managed services across multi‑cloud environments. The role requires balancing hands‑on technical expertise with team management, stakeholder engagement, service delivery governance, and strategic planning. The Technical Team Lead acts as the primary escalation point for complex technical issues, ensuring rapid resolution of critical incidents while maintaining service availability, reliability, security, and performance. They collaborate closely with customers, executive stakeholders, architects, engineering teams, project managers, and business leaders to align technology initiatives with organizational objectives, driving the adoption of cloud‑native architectures, Infrastructure as Code (IaC), automation frameworks, DevOps and DevSecOps practices, FinOps principles, and operational best practices to improve efficiency, scalability, and business value.

Key Responsibilities

• Lead the successful delivery of cloud transformation, modernization, automation, and managed services engagements, ensuring projects are completed on time, within scope, and to the highest quality standards.
• Design and implement complex, mission‑critical, enterprise‑scale solutions across public cloud platforms, including AWS, Azure, and other cloud ecosystems.
• Serve as the primary technical escalation point and trusted advisor for clients, partners, and internal teams.
• Build and maintain strong client relationships, identify growth opportunities, and support upselling and cross‑selling initiatives through technical leadership and solution innovation.
• Collaborate with client stakeholders to understand business and technical challenges and develop tailored cloud, DevOps, and platform engineering solutions.
• Develop and present solution architectures, technical strategies, roadmaps, and executive‑level presentations to engineering teams and senior leadership.
• Create and maintain technical roadmaps, innovation plans, governance standards, and best practices for supported environments.
• Lead technical discovery workshops, architecture reviews, whiteboarding sessions, and strategic planning discussions with customers.
• Provide project estimation, resource planning, risk identification, mitigation planning, and technical oversight throughout the project lifecycle.
• Mentor, coach, and develop engineers by providing technical guidance, career development support, and knowledge sharing opportunities.
• Drive adoption of cloud‑native architectures, Infrastructure as Code (IaC), DevOps, DevSecOps, platform engineering, and application modernization practices.
• Promote collaboration across technical communities and contribute to internal innovation, standards development, and continuous improvement initiatives.
• Ensure adherence to security, compliance, operational excellence, and reliability standards across all client engagements.
• Remain current with emerging cloud technologies, industry trends, and best practices, and provide thought leadership across the organization.

Advanced Troubleshooting (Broad AWS Coverage. Azure, GCP would be added advantage)

• Compute: EC2 (AMI baking, Spot, Graviton), Lambda (concurrency, VPC), ECS/EKS (Fargate, Karpenter), Batch, Outposts.
• Storage: S3 (lifecycle, replication, Event Notifications), EBS (io2 Block Express, snapshots), EFS, FSx (ONTAP, Lustre), Storage Gateway, Backup.
• Database: RDS (Aurora, Multi‑AZ, read replicas), DynamoDB (GSI, DAX, Streams), DocumentDB, Neptune, ElastiCache (Redis/Memcached).
• Networking Content Delivery: VPC (peering, TGW, Network Firewall), Direct Connect, Site‑to‑Site VPN, Route 53 (health checks, latency routing), CloudFront, Global Accelerator, API Gateway.
• Security, Identity Compliance: IAM (policies, SCPs, permissions boundaries), KMS, Secrets Manager, Security Hub, GuardDuty, Macie, Certificate Manager, WAF, Shield.
• Management Governance: AWS Organizations, Control Tower, CloudTrail, Config, Trusted Advisor, Service Quotas, License Manager.
• Analytics: Athena, Redshift, EMR, Kinesis (Data Streams, Firehose), MSK, QuickSight, OpenSearch Service.
• AI/ML Serverless: SageMaker, Bedrock, Rekognition, Comprehend, AppFlow, Step Functions, EventBridge.
• Developer Tools: CodeCommit, CodeBuild, CodePipeline, CodeDeploy, Cloud9, X‑Ray.

Team Leadership Knowledge Sharing

• Technical Leadership
• Cloud Architecture Strategy
• Client Relationship Management
• Platform Engineering
• DevOps DevSecOps
• Infrastructure Automation
• Enterprise Solution Design
• Mentoring Team Development
• Stakeholder Management
• Strategic Planning Innovation
• Risk Management Governance
• Executive Communication Presentation

Required Qualifications

• 10+ years of overall IT industry experience, including 8+ years of hands‑on experience in Cloud, DevOps, Automation, and Platform Engineering.
• Demonstrated ability to lead technical discussions and whiteboarding sessions with customers to solve complex business and technology challenges.
• Strong consulting mindset with proven business acumen and customer‑facing leadership experience.
• Expert‑level knowledge of AWS and/or Microsoft Azure cloud platforms, including architecture, operations, governance, security, and cost optimization.
• Hands‑on experience designing and implementing core cloud services, including Compute, Storage, Networking, Databases, Identity Access Management, Containers, and Security solutions.
• Deep experience leading transformational initiatives such as Cloud Migration, Cloud Transformation, Platform Engineering, DevOps, DevSecOps, and Application Modernization.
• Extensive experience with Infrastructure as Code (IaC) and automation tools including Terraform, Ansible, CloudFormation, ARM Templates, or equivalent technologies.
• Strong experience with CI/CD platforms and deployment automation tools such as GitHub, GitHub Actions, Jenkins, Harness, Azure DevOps, or similar technologies.
• Expert understanding of Git workflows, source control management, and branching strategies.
• Strong expertise in Kubernetes, containers, microservices, and cloud‑native application architectures.
• Comprehensive understanding of Software Development Lifecycle (SDLC), Agile methodologies, DevSecOps practices, and continuous delivery frameworks.
• Excellent communication, presentation, stakeholder management, and interpersonal skills.
• Proven ability to resolve critical incidents in large‑scale environments (include SLA metrics).
• Familiar with ITIL‑style problem management and blameless post‑mortems.
• Lead triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem.
• Perform root cause analysis (RCA) and deliver customer‑facing post‑mortem reports with actionable prevention plans.
• Coordinate with Technical Account Managers (TAMs), Service Teams, and customer stakeholders during live outages.

Qualifications

• Customer‑facing role for a minimum of 5+ years