Technical Support Specialist -III

Appsierra Group; Nashik District; On-site; INR 300,000 - 420,000; Full time

Job summary

Appsierra Group in Nashik is seeking a Technical Support Specialist - III to provide expert assistance in sourcing and troubleshooting technical issues. You will support customers across channels, document interactions, and collaborate with cross-functional teams to resolve complex problems.

The role emphasizes staying updated on product knowledge, delivering timely support, and participating in ongoing training. Ideal for candidates with a technical background and strong communication skills.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• 0-1 years of experience in a technical support role.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Assist in sourcing technical resources and solutions for customer inquiries.
• Provide timely and effective support to customers via multiple channels.
• Document and track customer interactions and technical issues.
• Collaborate with cross-functional teams to resolve complex problems.
• Conduct follow-ups to ensure customer satisfaction with the provided solutions.
• Stay updated on product knowledge and technical advancements.
• Participate in training and development initiatives as required.

Skills

Problem solving

Analytical skills

Communication skills

Education

Bachelor's degree in a technical field

Tools

CRM software

Sourcing tools

Job description

About The Role

The Technical Support Specialist - III will provide expert assistance in sourcing and troubleshooting technical issues. This role is critical in ensuring customer satisfaction and operational efficiency within the technical support team.

Key Responsibilities

• Assist in sourcing technical resources and solutions for customer inquiries.
• Provide timely and effective support to customers via multiple channels.
• Document and track customer interactions and technical issues.
• Collaborate with cross-functional teams to resolve complex problems.
• Conduct follow-ups to ensure customer satisfaction with the provided solutions.
• Stay updated on product knowledge and technical advancements.
• Participate in training and development initiatives as required.

Required Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• 0-1 years of experience in a technical support role.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.

Nice to have

• Experience with sourcing tools and methodologies.
• Familiarity with customer relationship management (CRM) software.
• Knowledge of software development processes.