Technical Support Specialist

Talent Acquaintance; Hyderabad; In loco; INR 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance is seeking a customer support specialist to provide technical assistance to customers via phone, email, or chat. You will troubleshoot issues, collaborate with teams to improve satisfaction, and build strong relationships to ensure loyalty.

The role requires excellent communication, fast learning, and the ability to adapt to new technologies while maintaining a deep product knowledge base and customer-focused mindset.

Competenze

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Mansioni

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Conoscenze

Communication skills

Problem solving

Technical knowledge

Analytical thinking

Interpersonal skills

Strumenti

CRM software

Descrizione del lavoro

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.