Technical Support Specialist

Talent Acquaintance; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused technical support representative to assist clients in Mumbai. You will handle inquiries through phone, email, or chat, diagnose issues, and provide clear solutions while maintaining product knowledge.

The role requires strong communication, rapid problem-solving, and the ability to adapt to evolving technologies. You will collaborate with multiple teams to improve satisfaction and retention, delivering excellent service across channels.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest product improvements.
• Build strong relationships with customers to ensure loyalty and retention.

Skills

Technical concepts

Communication skills

Problem solving

Adaptability

Prioritization

Tools

CRM software

Helpdesk tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.