Technical Support Specialist

Talent Acquaintance; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Kolkata seeks a Customer Support Specialist to assist customers via phone, email, or chat, resolving technical issues efficiently.

The role focuses on building product knowledge, collaborating with internal teams, analyzing feedback, and driving customer satisfaction and loyalty. Strong communication and problem-solving skills are essential in a fast-paced environment.

Qualifications

• Experience in technical support or customer service.
• Strong communication and interpersonal abilities.
• Ability to troubleshoot and resolve complex issues quickly.
• Familiarity with customer service software and tools.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical concepts

Communication skills

Problem solving

Customer service tools

Adaptability

Prioritization

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.