Technical Support Specialist

Shashwath Solution; Pune District; In loco; INR 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

Shashwath Solution is seeking a Technical Support Specialist to deliver exceptional support for HP products and services. You will troubleshoot hardware and software issues across PCs, printers, and peripherals, acting as the first point of contact for customers via phone, email, or chat.

You will document interactions, escalate complex problems, and stay current with HP technologies. The role emphasizes strong communication, problem-solving, and the ability to work both independently and in a

Competenze

• BTech in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in technical support or customer service roles.
• Strong knowledge of Windows and macOS operating systems, as well as familiarity with networking concepts.
• Excellent problem-solving skills and attention to detail.

Mansioni

• Respond to customer inquiries via phone, email, or chat, providing expert technical assistance on HP products.
• Diagnose and resolve hardware and software issues related to PCs, printers, and peripherals.
• Document customer interactions and technical issues in the support ticketing system.
• Collaborate with engineering and product teams to escalate complex issues and contribute to product improvement.
• Stay up-to-date with the latest HP products, technologies, and troubleshooting techniques.
• Provide training and guidance to customers on product usage and best practices.
• Assist in the creation of support documentation and FAQs for internal and external use.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.

Conoscenze

customer service

Windows

macOS operating systems

networking

chat support

Technical Support

Formazione

BTech in Computer Science, Information Technology, or related field

Descrizione del lavoro

Job Summary

As a Technical Support Specialist, you will provide exceptional support to our customers by troubleshooting and resolving technical issues related to HP products and services. You will be the first point of contact for customers, ensuring their queries are handled promptly and effectively.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing expert technical assistance on HP products.
• Diagnose and resolve hardware and software issues related to PCs, printers, and peripherals.
• Document customer interactions and technical issues in the support ticketing system.
• Collaborate with engineering and product teams to ***escalate*** complex issues and contribute to product improvement.
• Stay up-to-date with the latest HP products, technologies, and troubleshooting techniques.
• Provide training and guidance to customers on product usage and best practices.
• Assist in the creation of support documentation and FAQs for internal and external use.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.

Qualifications

• Btech in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in technical support or customer service roles.
• Strong knowledge of Windows and macOS operating systems, as well as familiarity with networking concepts.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.

Mandatory Key Skills

• customer service
• Windows
• macOS operating systems
• networking
• chat support
• Technical Support*