Technical Support Specialist

Talent Acquaintance; Coimbatore District; On-site; INR 300,000 - 550,000; Full time

Job summary

Talent Acquaintance is seeking a dedicated technical support specialist in India to assist customers via phone, email, or chat. You will troubleshoot issues, collaborate with internal teams to enhance product knowledge, and build strong customer relationships to drive loyalty.

The role emphasizes maintaining comprehensive product knowledge, analyzing feedback, and delivering timely resolutions in a dynamic setting.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Able to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to improve product knowledge and customer satisfaction.
• Develop and maintain knowledge of products and services.
• Analyze customer feedback and suggest product improvements.
• Build relationships to ensure loyalty and retention.

Skills

Technical knowledge

Communication skills

Prioritization

Analytical skills

CRM software

Tools

CRM software

Helpdesk tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.