Technical Support Specialist

Talent Acquaintance; Nagpur District; On-site; INR 300,000 - 520,000; Full time

Job summary

Talent Acquaintance in Nagpur is seeking a customer support specialist to provide technical assistance to customers via phone, email, or chat. You will troubleshoot complex issues and collaborate with internal teams to enhance product knowledge and satisfaction.

The role requires strong communication, quick learning, and a proactive approach to resolving problems and building lasting relationships. You will develop and maintain knowledge of products, analyze feedback for improvements, and

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in fast-paced environment and prioritize tasks.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain knowledge of products and services.
• Analyze customer feedback and suggest improvements to products and services.
• Build strong relationships with customers to ensure loyalty and retention.

Skills

Technical understanding

Communication skills

Prioritization

Problem solving

Learn quickly

Tools

CRM software

Multi-channel tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.