Technical Support Specialist

Talent Acquaintance; Greater Noida; On-site; INR 300,000 - 520,000; Full time

Job summary

Talent Acquaintance in Greater Noida, Uttar Pradesh, seeks a customer-focused technical support specialist. You will provide guidance via phone, email or chat and troubleshoot complex issues to ensure quick resolutions.

You will develop product knowledge, collaborate with internal teams, and analyze feedback to deliver improvements that boost customer satisfaction and loyalty.

Qualifications

• Proven ability to troubleshoot and resolve technical issues.
• Excellent written and verbal communication.
• Experience with customer service software.
• Able to work in fast-paced environment.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex issues efficiently.
• Collaborate with internal teams to improve product knowledge.
• Develop and maintain knowledge of products and services.
• Analyze customer feedback and suggest improvements.
• Build strong customer relationships for loyalty.

Skills

Communication

Technical knowledge

Prioritization

Adaptability

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.