Technical Support Specialist

SAI Systems Technologies; Hyderabad; On-site; INR 450,000 - 650,000; Full time

Job summary

SAI Systems Technologies in Hyderabad, India, is seeking a Technical Support Specialist with a strong English communication and technical background to support our LinQvue healthcare solutions.

You will troubleshoot hardware, software, and networking issues, provide remote support, and guide customers through configurations. Training will be provided, and you will collaborate with engineering to resolve complex problems.

Qualifications

• Bachelor's degree in English, Communications, IT, CS, or related field.
• Experience in customer service, support, or technical support.
• Strong English written and verbal communication.

Responsibilities

• Provide technical support to customers in the US via phone, email, and remote tools.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Assist with remote installations, configurations, and software updates.
• Document troubleshooting steps and resolutions.
• Escalate complex issues to senior staff when necessary.
• Collaborate with internal teams to ensure timely resolutions.

Skills

Excellent English

Customer support

Technical troubleshooting

Networking basics

Hardware/software knowledge

Documentation

Microsoft Office

Education

Bachelor's degree in English/IT/CS

Tools

CRM software

Remote support tools

Job description

Experience Level:

Previous Technical and Customer Support Experience Required

About SAI Systems Technologies

SAI Systems Technologies is a healthcare technology company specializing in innovative patient safety and monitoring solutions. Our LinQvue product line helps healthcare facilities improve patient safety, streamline operations, and enhance communication among healthcare professionals.

We are seeking a motivated, detail-oriented Technical Support Specialist with excellent English communication skills, a technical background, and previous customer support experience to join our growing team in Hyderabad, India.

Position Overview

As a Technical Support Specialist, you will serve as a primary point of contact for customers requiring assistance with our healthcare technology systems.

You will troubleshoot technical issues, assist customers with system configurations, provide remote support, and communicate technical solutions clearly and professionally.

The ideal candidate has a strong command of the English language, previous customer support experience, and a working knowledge of computer hardware, software, and basic networking.

Training on our proprietary healthcare technology systems will be provided.

Key Responsibilities

• Provide technical support to customers in the United States via phone, email, and remote support tools.
• Diagnose and troubleshoot hardware, software, networking, and system connectivity issues.
• Assist customers with remote system installations, configurations, and software updates.
• Guide customers through troubleshooting procedures and technical solutions.
• Document customer support requests, troubleshooting steps, and resolutions.
• Escalate complex technical issues to senior technical personnel when necessary.
• Communicate professionally with healthcare administrators, clinical staff, and other customer representatives.
• Assist with customer onboarding, system training, and product demonstrations.
• Create and maintain technical documentation, troubleshooting guides, and customer support resources.
• Collaborate with internal technical and management teams to ensure timely resolution of customer issues.
• Follow up with customers to ensure technical issues have been resolved satisfactorily.

Required Qualifications

• Bachelor's degree in English, Communications, Information Technology, Computer Science, or a related field.
• Previous experience in customer service, customer support, or technical support.
• Technical background with a working understanding of computer hardware, software, and troubleshooting.
• Excellent written and verbal English communication skills.
• Ability to communicate confidently and professionally with US-based customers.
• Basic knowledge of computer networking, including Wi‑Fi connectivity, IP addresses, and network troubleshooting.
• Strong analytical, problem‑solving, and organizational skills.
• Ability to explain technical concepts clearly to individuals with varying levels of technical knowledge.
• Proficiency in Microsoft Office applications.
• Ability to manage multiple support requests while maintaining accurate documentation.
• Strong attention to detail and ability to work independently.

Preferred Qualifications

• Experience in an IT help desk, technical support, or customer service environment.
• Experience providing support to US-based customers.
• Familiarity with Windows operating systems and remote desktop support tools.
• Experience troubleshooting hardware devices and network connectivity issues.
• Familiarity with ticketing systems or customer relationship management (CRM) software.
• Experience creating technical documentation or user guides.
• Previous experience in healthcare technology, medical devices, or related industries.
• Experience assisting customers with software installations and remote configurations.

Ideal Candidate

We are looking for someone who combines technical problem‑solving abilities with exceptional customer service and communication skills.

The ideal candidate is:

• An excellent communicator: Fluent in English, with the ability to explain technical information clearly and professionally.
• Technically capable: Comfortable working with computers, software, networking, and troubleshooting technical issues.
• Customer-focused: Patient, professional, and committed to providing a positive customer experience.
• A strong problem‑solver: Resourceful, analytical, and capable of identifying and resolving technical issues.
• Detail‑oriented: Organized and able to maintain accurate support records and documentation.
• Eager to learn: Interested in developing technical skills and learning new healthcare technologies.

Strong English communication skills are essential, as this position involves regular interaction with healthcare professionals and customers throughout the United States.

What We Offer

• Hands‑on training with our proprietary healthcare technology systems.
• Opportunity to work with US-based customers and healthcare organizations.
• Exposure to hardware, software, networking, and healthcare technology.
• Collaborative and professional work environment.
• Opportunities for career growth and technical skill development.
• Experience working with innovative patient safety technology.

Compensation: Based on qualifications and experience.