Technical Support Specialist

OpsEazy Solutions Private Limited; Hyderabad; In loco; INR 300.000 - 600.000; Tempo pieno

Descrizione del lavoro

OpsEazy Solutions Private Limited in Hyderabad is seeking a Technical Support Specialist to be the first point of contact for hospitals using HPA, our compliance and operations product.

You will troubleshoot issues, guide users through workflows, log and escalate bugs to engineering, and help keep our documentation useful and current. Clear communication and fast follow-through matter.

Competenze

• 1+ year in technical support or customer-facing troubleshooting.
• Clear, patient written and verbal communication.
• Able to learn a complex product and explain it simply to non-technical users.
• Basic understanding of how web applications work (logins, browser issues, error types).

Mansioni

• Be the first point of contact for hospitals using HPA and troubleshoot issues.
• Walk users through workflows, log and escalate bugs to engineering.
• Help keep our documentation useful and current.

Conoscenze

Technical support

Clear communication

Learning complex product

Web app basics

Healthcare domain familiarity

Descrizione del lavoro

Technical Support Specialist

Full-time

Support / Hyderabad / On-site

The opportunity

Build work that makes a difference.

Join a practical, thoughtful team solving real problems for growing businesses. You will have room to shape the work, ask better questions, and see your ideas reach the people who use them.

About the role

Be the first point of contact for hospitals using HPA, our compliance and operations product for healthcare providers. You will troubleshoot issues reported by hospital staff, walk users through workflows, log and escalate bugs to engineering, and help keep our documentation useful and current. Healthcare customers cant afford downtime, so clear communication and fast follow-through matter here.

What were looking for

• 1+ year in technical support, helpdesk, or customer-facing troubleshooting
• Clear, patient written and verbal communication
• Comfortable learning a complex product and explaining it simply to non-technical users
• Basic understanding of how web applications work (logins, browser issues, common error types)
• Interest in or familiarity with healthcare/hospital operations is a plus

Own the outcome

Take meaningful work from first idea to lasting impact.

Work with good people

Bring your perspective to a team that values clarity and care.

Keep growing

Build your craft through feedback, trust, and new challenges.