Support Engineer

CareData; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

CareData Informatics in Chennai, India, seeks an experienced Support Engineer with 2–3 years to provide application-level support for LIMS/EMR products. You will troubleshoot issues across the application, database, and integrations, and log tickets within SLAs.

Key tasks include deployments, patches, RCA documentation, customer follow-ups, and collaboration with development and DBA teams. The role involves rotational shifts, weekends and on-call support as required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2–3 years of relevant technical experience.
• Working knowledge of AngularJS/Angular, ASP.NET/.NET Core, C#, MSSQL, SSRS and DevExpress Reporting is mandatory.
• Willingness to work in rotational shifts, including weekends and on-call support.

Responsibilities

• Provide L1/L2 support for LIMS/EMR products and troubleshoot application, database, and integration issues.
• Log, track, and resolve support tickets within defined SLAs and escalate complex issues to development or DBA teams.
• Coordinate with clients (hospitals and diagnostic labs) to reproduce and resolve technical issues.
• Support product deployments, software patches, and go-live activities.
• Maintain customer interaction records, support documentation, RCA reports, and knowledge base articles.
• Collaborate with internal teams to improve customer satisfaction and support processes.
• Monitor application performance and assist with database and reporting-related issues.
• Work in rotational shifts, including weekends and on-call support, as required.

Skills

Angular

ASP.NET/.NET Core

C#

MSSQL

SSRS

DevExpress Reporting

Client-server

Troubleshooting

English communication

Education

Bachelors in CS/IT

Tools

DevExpress Reporting

SSRS

MSSQL

Angular/AngularJS

ASP.NET/.NET Core

Job description

CareData Informatics is a healthcare technology company specializing in Laboratory Information Management Systems (LIMS) and Electronic Medical Records (EMR) solutions. Our products help diagnostic laboratories and hospitals improve workflow efficiency, manage patient data, connect laboratory instruments, and streamline day-to-day operations.

We are seeking an experienced and customer-focused Support Engineer with 2 to 3 years of experience to provide application-level support for our healthcare software products. The ideal candidate will have working knowledge of AngularJS/Angular, ASP.NET/.NET Core, C#, MSSQL, SSRS, and DevExpress Reporting, along with strong troubleshooting and communication skills.

Location: Chennai, India
Experience: 2 to 3 Years

KEY RESPONSIBILITIES:

• Provide L1/L2 support for LIMS/EMR products and troubleshoot application, database, and integration issues.
• Log, track, and resolve support tickets within defined SLAs and elevate complex issues to development or DBA teams.
• Coordinate with clients, including hospitals and diagnostic laboratories, to reproduce and resolve technical issues.
• Support product deployments, software patches, and go-live activities.
• Maintain customer interaction records, support documentation, Root Cause Analysis (RCA) reports, and knowledge base articles.
• Collaborate with internal teams to improve customer satisfaction and support processes.
• Monitor application performance and assist with database and reporting-related issues.
• Work in rotational shifts, including weekends and on-call support, as required.

CORE TECHNICAL SKILLS:

Required Skills (Mandatory):

• Working knowledge of AngularJS / Angular.
• Working knowledge of ASP.NET / .NET Core.
• Knowledge of C# and application troubleshooting.
• Experience working with Microsoft SQL Server (MSSQL), including queries and basic database troubleshooting.
• Working knowledge of SQL Server Reporting Services (SSRS).
• Working knowledge of DevExpress Reporting.
• Understanding of client-server architecture and web applications.
• Strong analytical, troubleshooting, and problem-solving skills.

Additional Skills:

• Good understanding of application support processes and issue resolution.
• Ability to analyse technical issues and coordinate with development and database teams.
• Good verbal and written communication skills in English.
• Strong interpersonal skills and a customer-focused approach.
• Ability to manage multiple tasks in a fast-paced environment.

EDUCATION & QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or a related field (B.E./B.Tech./MCA).
• 2 to 3 years of relevant technical experience.
• Working knowledge of AngularJS/Angular, ASP.NET/.NET Core, C#, MSSQL, SSRS, and DevExpress Reporting is mandatory.
• Willingness to work in rotational shifts, including weekends and on-call support, as required.

PREFERRED QUALIFICATIONS:

• Prior experience with LIMS, EMR, HIS, or other healthcare software products.
• Awareness of healthcare compliance and interoperability standards, such as HL7, ADHICS, and DHA requirements.
• Basic scripting or automation experience.
• Familiarity with CRM and ticketing tools such as Zendesk, Freshdesk, or similar platforms.

WHAT WE OFFER:

• Opportunity to work on healthcare technology products used by diagnostic laboratories and hospitals.
• Continuous learning and opportunities to improve technical skills.
• Friendly, collaborative, and supportive work environment.
• Opportunity to work with cross-functional teams and solve real-world technical challenges.