Technical Support Specialist

SHL; Gurgaon; On-site; INR 360,000 - 540,000; Full time

Job summary

SHL, a leading HR SaaS provider, seeks a Technical Support Specialist to deliver technical assistance to customers and candidates globally across emails, chat, and calls. You will work within a fast-paced, evolving HR tech environment and support SHL’s diverse product suite.

The role emphasizes customer service, strong communication, and the ability to manage multiple tasks with quality standards. Rotational shifts and CRM experience are desirable assets.

Qualifications

• Customer service experience in a support role.
• Strong organisational and time management skills.
• Proficient in Microsoft Office applications.
• Excellent written and verbal communication skills.

Responsibilities

• Provide effective technical assistance regarding emails, chat, and occasional inbound calls in accordance with departmental SLAs and to the agreed quality standards.
• Maintain communications to Customers and Candidates throughout the investigation and resolution of technical issues.
• Assist SHL Technology teams in the testing of online products.
• Maintain integrated customers and suppliers and know the different technologies that exist.

Skills

Customer Service

Time management

Microsoft Office

Written communication

Tools

CRM

Job description

Job Description

Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers.

Would you like to provide technical support to SHL customers and candidates to the largest businesses globally utilizing the SHL’s extensive suite of Assessments, Platforms? If so, perhaps you would like to develop your experience within a world renowned, fast-growing HR SaaS organization as a Technical Support Specialist? SHL works with some of the world’s most prestigious companies who believe us to revolutionize their workplaces and help them to thrive.

A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational.

What you will be doing

• Provide effective technical assistance regarding emails, chat, and occasional inbound calls in accordance with departmental SLAs and to the agreed quality standards.
• Maintain communications to Customers and Candidates throughout the investigation and resolution of technical issues.
• Assist SHL Technology teams in the testing of online products.
• Maintain integrated customers and suppliers and know the different technologies that exist.

What we are looking for from you

Essential

• Customer Service
• Organisational and time management
• Microsoft Office
• Written and Communication Skills

Desirable

• Business level English language
• Open to work in rotational shifts
• Customer Relationship Management Experience

About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

What SHL Can Offer You

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL ).

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.