Technical Support Specialist

Capco; Bengaluru; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount.

With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

Qualifications

• Experience in production support for treasury/financial platforms.
• Strong incident management skills with SLA adherence.
• Proficient in UNIX/Linux, SQL, Oracle.
• Experience with batch monitoring and job scheduling.
• Familiar with ITIL and service management practices.

Responsibilities

• Provide L1 Production Support for Summit, Quantum, or Treasury applications.
• Monitor overnight batch jobs and day-end processes.
• Identify, analyze, troubleshoot, and escalate incidents within SLA timelines.
• Execute batch jobs, UNIX shell scripts, SQL scripts, and Oracle stored procedures.
• Schedule, maintain, and troubleshoot CRON jobs and job scheduling processes.
• Support application releases, deployments, patch installations, and routine production activities.
• Perform data uploads, process restarts, and batch re-runs as required.
• Support daily operational activities and request fulfilment as per SOPs.
• Maintain production support documentation, checklists, and knowledge articles.
• Record incidents, problem tickets, and service requests using JIRA, Remedy, or similar tools.
• Coordinate with development, infrastructure, and business teams during production issues.
• Prepare operational reports and monitor application performance and batch processing status.

Skills

Production Support

Incident Management

UNIX/Linux

SQL

Oracle Database

Shell Scripting

Batch Monitoring

JIRA/Remedy

Communication

Troubleshooting

Job description

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Role Description:

Shift Time: 24*7 Rotational Shifts

Overview

Production Support Engineer (Summit / Quantum / Treasury Applications)

Job Overview

We are seeking a Production Support Engineer to provide Level 1 (L1) support for critical Treasury and Financial applications, including Summit, Quantum, and other Treasury platforms. The ideal candidate will have strong experience in production support, batch monitoring, incident management, UNIX/Linux, SQL, and Oracle technologies within a banking or financial services environment.

Key Responsibilities

• Provide L1 Production Support for Summit, Quantum, or Treasury applications.
• Monitor overnight batch jobs and start-of-day/end-of-day processes.
• Identify, analyze, troubleshoot, and elevate production incidents within SLA timelines.
• Execute and monitor batch jobs, UNIX shell scripts, SQL scripts, and Oracle stored procedures.
• Schedule, maintain, and troubleshoot CRON jobs and job scheduling processes.
• Support application releases, deployments, patch installations, and routine production activities.
• Perform data uploads, process restarts, and batch re-runs as required.
• Support daily operational activities and request fulfillment as per standard operating procedures.
• Maintain production support documentation, operational checklists, and knowledge articles.
• Record incidents, problem tickets, and service requests using JIRA, Remedy, or similar ticketing tools.
• Coordinate with development, infrastructure, and business teams during production issues.
• Prepare operational reports and monitor application performance and batch processing status.

Required Skills

• Experience supporting Summit, Quantum, Treasury Applications, or similar financial platforms.
• Strong experience in Production Support and Incident Management.
• Hands-on experience with:
• Shell Scripting
• SQL
• Oracle Database
• Experience in batch monitoring and job scheduling.
• Knowledge of CRON jobs and scheduling tools.
• Experience with JIRA, Remedy, or similar ticketing systems.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.

Preferred Skills

• Banking, Treasury, Capital Markets, or Financial Services domain experience.
• Knowledge of overnight batch processing and financial transaction workflows.
• Experience supporting production releases and operational activities.
• Familiarity with ITIL processes and service management practices.

Experience

• 3-7 Years of Production Support Experience.
• Prior experience in Banking, Treasury, or Capital Markets environments is highly preferred.

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.