support engineer

Capco; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Capco, a Wipro company, is seeking an AWS Support Engineer to provide L1-L3 support for Post Trade Processing applications across Middle-Office, back-office, and Settlements. The role requires strong DevOps/SRE experience, AWS expertise, and collaboration with SMEs to ensure incident resolution and service quality.

The candidate will work in a dynamic environment, contributing to change management, release services, monitoring, and disaster recovery activities, while ensuring high availability

Qualifications

• 4+ years in Production Support/DevOps/SRE.
• Experience with AWS and Snowflake.
• Familiar with batch schedulers like TWS/Autosys.
• Proficient with Windows and UNIX environments.
• Scripting in Python and incident management skills.

Responsibilities

• Provide L1, L2, L3 support to Post Trade Processing apps (Middle-Office, back-office, Settlements).
• Handle incidents via standard service management workflows and coordinate resolutions.
• Collaborate with SMEs to fulfill requests and communicate status.
• Improve support processes and monitor applications for reliability.
• Manage change and release processes and participate in DR activities.
• Monitor performance and identify risks affecting operations.
• Contribute to incident triage and root-cause analyses.

Skills

Production Support / Dev Ops / SRE

AWS

Snowflake

DevOps / SRE

RDBMS

Batch Job Schedulers

Windows/Unix

Python scripting

Incident Management

Job description

Job Description

Job Title: AWS Support Engineer

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Role Description

Job Title: Devops Support

Location: Sarjapur, Bengaluru, Hinjewadi Phase 1 - Pune

Shift Time: EMEA

Overview

Responsibilities

• Provide L1, L2, L3 support to various Post Trade Processing applications (Middle-Office, back-office, Settlements).
• Work on service requests using the Incident / Problem / Service management workflow, raised by business users and provide resolution.
• Work closely with SME's on any such requests as per the needs.
• Work independently and represent status on different tasks with SME’s.
• Implement methods for continually improving the support systems/processes.
• Provide application and system monitoring.
• Handle Change Management.
• Provide release management services.
• Perform fail-over and manage disaster recovery activities.
• Support day-to-day operational activities across multiple Post Trade Processing applications and ensure timely resolution of issues.
• Coordinate with internal teams and stakeholders to maintain service quality and application availability.
• Monitor application performance and proactively identify potential risks that may impact business operations.
• Participate in incident triage, root cause analysis, and follow-up actions to prevent recurring issues.
• Assist in maintaining operational documentation and support procedures in line with organizational standards.

Skills

• Production Support / Dev Ops / SRE (Min 4 years of experience)
• AWS and Snowflake
• DevOps/ SRE
• Various RDBMS (Oracle, MS SQL Server, Sybase etc)
• Batch Job Schedulers (TWS / Autosys)
• Operating System - Windows and UNIX
• Scripting (Python).
• Incident Management

Good to have

• Prometheus/ Grafana
• Knowledge of Capital Markets (Trade lifecycle, Settlement process)
• Knowledge of SWIFT
• Knowledge of Settlement Applications
• Familiarity with enterprise support environments and operational best practices.

Requirements