Technical Support Specialist

ABB; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

ABB in Bengaluru is seeking a Technical Support Specialist for the India Operation Center, Automation Business Area. You will support ABB’s Automation Channel Partners globally, on presales technical support, training and Aftersales technical support, reporting to the Global Channel Support Manager.

This role requires a Bachelor’s degree in engineering and 8+ years of experience, with hands-on ABB Control knowledge across System 800xA, Freelance DCS, and Symphony Plus.

Qualifications

• Bachelor’s degree in engineering.
• 8+ years of relevant experience in technical support or systems engineering.
• Hands-on experience with ABB control systems.

Responsibilities

• Lead pre-sales technical queries and advise best-fit solutions.
• Lead technical discussions with Partners & their customers on ABB control system.
• Support Partners with sales and customized technical trainings on products and solutions.
• Provide technical guidance and support to new Partners on initial system configurations.
• Be the first support contact for Partners, in a global landscape; assist where needed.
• Coordinate with Product Managers & L3 on product issues and drive resolution.

Skills

Verbal and written communication

Global collaboration

Pre-sales support

Education

Bachelor’s degree in engineering

Tools

System 800xA

Freelance DCS

Symphony Plus

ABB Control

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Den här positionen rapporterar till:

Sales Support Manager

Your role and responsibilities:

This is a Technical Support Specialist role and will be a part of India Operation Center, Automation Business Area for Energy Industries Division (INOPC, AUEN) based in Bangalore, India. In this role you will be reporting to the Global Channel Support Manager. Your responsibilities include supporting ABB’s Automation Channel Partners globally, on all Presales Technical Support, Training and Aftersales Technical Support aspects.

The work model for the role is: #LI-Hybrid

This role is contributing to the Process Automation business for Energy Industry division based in Bangalore, India

You will be mainly accountable for:

• Lead and support pre-sales technical queries, advising best-fit solutions, product positioning, technical queries on system capabilities, limitations, licensing, lifecycle
• Lead technical discussions along with Partners & their customers on ABB control system
• Supports Partners with both, Sales and customized Technical/hands-on engineering Trainings on products and solutions offered.
• Provide technical guidance and support to new Partners on initial system configurations,
• You will be the first support contact for Partners, in a global landscape. Assisting
• Liaise with Product Managers & L3 team on product related issues on an ongoing Partner project and lead the follow-up of issue resolution with L3 team, in cases where there’s no local Partner support team in Local divisions.

Qualifications for the role:

• Bachelor’s degree in engineering
• Minimum 8+ years of relevant experience.
• Must have strong proficiency in hands-on project engineering experience with ABB Control
• System products in either of System 800xA, Freelance DCS, Symphony Plus.
• Having Industry specific experience with Batch mgmt. applications, Water solutions, F&B
• applications, and exposure to Digital offerings in OT space is a plus.
• Having international exposure, handling Customer/Channel Partner support roles, is a plus.
• Should be flexible to support geographies in different time zones other than India.
• Good verbal and written communication skills.
• Provides engineering support during the bid phase and ensures that the resources required to deliver the technical solutions are correctly accounted (e.g., technical competence, quality, schedule, and cost requirements).

More about us:

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence(AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.